Payments and appeals

Credit cards

Payment of business rate bills is automatically set on a 10-monthly cycle running from April to January. However, the government has announced it will allow businesses to ask for their bills to be spread over 12 months to help with cash flow.

Further information

Payments and appeals

If you want to apply to extend your monthly instalments over 12 months (April to March) instead of 10, please contact us before the start of the year. Otherwise the number of instalments available will depend on the remaining months in the year.

How to pay

  • Direct debit: This is the easiest and most convenient way to pay. To set up a direct debit, please go to the 'set up a direct debit payment' link above or complete and return the form at the bottom of the page
  • Pingit: You are now able to pay using the mobile app Pingit. To pay from Pingit, download the app to your smartphone or tablet. Then follow the instructions at the bottom of the Make a payment page.
  • Online/telephone: Pay by debit card at any time, using the 'make a payment using a debit card' link above , or call us on 0116 454 1012
  • BACS: Our account details are as follows - sort code 20-49-17, account number 83345629. Please quote your business rates account number on each transaction and email remittance advices to us
  • Standing order: Send the completed 'standing order mandate form' at the bottom of this page to your bank or building society. You need to set your payment dates at least five days before your instalment due dates in order for the payments to reach us on time
  • Post Office/PayPoint: If you are unable to pay by any of the above methods please use the barcode on your bill to pay at any Post Office or PayPoint outlet.

Changes in circumstances

It is important that you tell us about changes that might affect your business rates, for example:

  • Change of contact address.
  • Change of business address.
  • If and when you cease trading.

Any changes not reported may result in you paying more than you should.

How your bill is calculated

The formula for calculating your bill is set by central government. We work out the bill by multiplying the rateable value of the property by the appropriate multiplier. The two multipliers for 2016/17 are:

  • Standard non-domestic rating multiplier = 49.7p in the pound
  • Small business non-domestic rating multiplier = 48.4p in the pound.

In many cases, the above formula will give you your rates bill. But for others, there will be further calculations to do because of transitional arrangements and rate reliefs, the details of which will be shown on your bill.


Your property will be given a rateable value by the Valuation Office Agency which is linked at the top of this page.

If you do not agree with this rateable value, or there has been some major change to it that may affect its value, you can appeal against it. Making an appeal is free; you can do it yourself and do not need to employ a rating advisor. 

If you appeal you must still pay the rates shown on your rates bill until the result of your appeal is determined.