Service Standards for Business Users
We are committed to providing the highest possible standard of service to the business community. We seek to encourage dialogue between local business and the council. Our aim is to develop mechanisms that help business understand and comply with legal requirements. This page sets out the service standards you can expect from us.
When you telephone us we will:
- Answer our business advice line 252 6577 within 10 seconds.
The telephone line will be open between 09.00 and 17.00 Mon-Thursday and 09.00 and 16.00 on Friday
When you visit us we will:
- Keep to the agreed appointment time and receive you in a friendly and professional manner.
New Walk Centre Office hours are between 08.30 and 17.00 Mon-Thursday and 08.30 and 16.30 on Friday
When you write to us, we will:
- Respond to your letter, fax or e-mail within 5 working days.
In addition, when you contact us we will:
- Make sure that you are given the name of the officer who will deal with your enquiry.
- Provide you with a direct dial telephone number to contact the relevant officer.
Answering your queries:
- Where feasible, we will endeavour to answer your queries on the same day.
- If your request requires us to undertake some research or conduct further enquiries, we will endeavour to respond to your query within 5 working days. If we are unable to meet this deadline, we will advise you accordingly.
- In all instances, we will provide you with regular updates while your enquiry is ongoing.
When we visit you, we will:
- Show you our identification
- Explain clearly what we intend to do when the visit includes an inspection at your place of business
- Give you a written record of our advice, the findings of the inspection and any corrective action you must take.
In all our dealings with our users we will:
- Put the needs of your customers and your needs first
- Treat all our users equally, taking into account any barriers imposed due to race, sex, age or disability
- Be courteous and polite
- Act in a professional manner at all times
- Provide accurate advice and information
- Distinguish between legal requirements and good practice
- Deal with all requests for advice and enquiries in a confidential manner unless we are required to disclose such information for legal reasons
Complaints about our service
We hope you are satisfied with the service we provide. However, if you have to complain about the service you have received we will always take the matter seriously and admit our mistakes. You can make a complaint face to face, in writing, by phone, through your councillor or through someone else.
Trading Standards contact details
If you would like to talk to us about the laws that affect your business, please contact us:
Trading Standards Service
Leicester City Council
New Walk Centre
Welford Place, Leicester LE1 6ZG
Tel: 0116 252 6577
Fax: 0116 224 8009
We value your views. If the service you receive falls below the standards we set, please tell us so that we can put things right and learn from our mistakes. We also welcome your suggestions for improvements.
If you have any comments, please contact Roman Leszczyszyn, Head of Business Regulation, New Walk Centre, on 0116 252 6576,