Comments, compliments and complaints
As part of our continuing effort to improve the services we provide, we need to know when you are unhappy with the service you have received.
How do I make a complaint?
We have separate procedures if you have a complaint about the following:
- Adult social care
- Children's social care
- Freedom of Information Act (FOIA) requests
- Special needs and community transport
You can also write to Comments, Compliments and Complaints, Customer Services, Leicester City Council FREEPOST (LE985/33), City Hall, 115 Charles Street, Leicester, LE1 1FZ or you can call us on 0116 454 1000.
We're working on making improvements
To enhance our service we will be piloting a new corporate complaints procedure over the next few months. We propose to use a simple one stage independent investigation into your complaint. We will keep you informed and tell you how long we will take to investigate and respond to your complaint.
We hope this procedure will quickly resolve any problems you may have. If this is not the case, you can refer your complaint to the Local Government Ombudsman.
The Ombudsman is a free, independent and impartial body which looks at complains about councils and some other authorities.
Information on how to make a complaint to the Local Government Ombudsman is available on the Ombudsman's website, or on a leaflet which is available from any council office.
We may contact you about the pilot which will give us an insight of your experience and help us evaluate the process.