Customer service centres

Our customer services centres help with queries related to our services. We have four in the city and our advisors are trained in dealing with most council queries. Our centres will be shut over the Easter bank holidays - Friday 3rd and Monday 6th April. All our main buildings including City Hall will also be shut over the Easter bank holidays.

Further information

Our customer service centres will be shut over the Easter bank holidays - Friday 3rd and Monday 6th April. All our main buildings including City Hall will also be shut over the Easter bank holidays.

If you need to contact us please complete the general enquiry online form below or email us at customer.services@leicester.gov.uk

Our Services

There are many other ways of contacting us, including face to face centres elsewhere in the city, by phone, via our online services and Smartphone/mobile phone.

Each of our centres is staffed by a team of highly trained officers who are able to deal with any enquiry, service request or complaint about any service offered by the city council. We also have phones at every centre. Customers can use these to ring services and departments within the council.

Payments

Please note we can take cash, cheque, postal orders, credit & debit card payments for some services at all our centres. You can make a payment online for most of our services. Our centre at 91 Granby Street also operates Self Service Kiosks. Payments related to Council Tax, Rent, Housing Benefit Overpayments and Invoices can be made there.

Contact customer services

If you can't find what you want on this website you can contact us directly in the following ways. Remember - it costs less if you contact us online.

Send us a message

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Ring us

You can get in touch by phone using the following number…

0116 454 1000 ×

Write to us

If you need to send us a letter, please use the following address…

Customer Services,
Leicester City Council,
91 Granby Street,
Leicester,
LE1 6FB

Or find your nearest customer service centre

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