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Charnwood Customer Services, Merlyn Vaz Health & Social Care Centre

Charnwood Customer Services

Changes to our Customer Service Centres

From the 2nd April 2012 Customer Services will be changing our opening hours at the Charnwood  Office. We will be opening on Tuesdays and Wednesdays.


There are many other ways of contacting us, including face to face centres elsewhere in the City, by phone, via our online services and Smartphone/mobile phone. Please check the Contact Us pages on this web site for further details.


Charnwood Customer Services in the Merlyn Vaz Health & Social Care Centre, delivers all council services to local residents.  The Centre also provides a range of NHS services including Dentists, a walk in GP practice, District Nurses, Health Visitors, Travel Vaccination Clinics, Community Mental Health services and much more.


The Centre is staffed by a team of highly trained officers who are able to deal with any enquiry, service request or complaint about any service offered by the City Council.


The Customer Service area is bright and spacious with comfortable public seating at and also has a private interview room for in-depth or confidential enquiries and hosts regular advice surgeries, i.e. Community Legal Services on Debt, Money and Benefits advice.


Charnwood Customer Services deal with a number of queries, including for example:

  • Council Tax

  • Electoral Register

  • Environmental Issues

  • Recycling & Waste

  • Housing

  • Pest Control

  • Parking

  • Planning Permission

  • Viewing local applications

  • Radar Keys

 Applications can also be processed for a range of services, including:

  • Blue Badge

  • Building Control Applications

  • Concessionary Travel Passes

  • Resident Parking & Visitor Permits

See a full list of services that Charnwood Customer Services can provide.


Please note we can take cash, cheque, postal orders, credit & debit card payments for some services at this centre.


See a full list of payments that can be made here.

Opening Hours:


 Tuesday  8.30am - 5.00pm
 Wednesday  8.30am - 5.00pm



For further information and advice on any Leicester City Council service, please call into the centre and see one of our team who will be happy to assist you!

email us at

Alternatively phone the Customer Service Line on 0116 454 1000, 8am - 6pm, Mon - Fri.

How to get there

Merlyn Vaz Health & Social Care Centre

1 Spinney Hill Road, Charnwood,

Leicester, LE5 3GH



For information about bus travel see the Traveline website.