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FAQs

Frequently Asked Questions
Here you will find answers to questions we get asked most often. If you have a question not answered here, contact our Customer Service Line.

Alternatively, you can:


Employment queries:
Parking & transport queries:
Housing queries:
Council Tax queries:
Planning queries:
Environmental queries:
Councillor & electoral queries:
Other queries:


 1. Can I apply for a job with the council?

You can search the latest council job vacancies at the Job Shop.

Vacancies in schools (both teaching and non-teaching) can be viewed here.

Application forms and further information can be requested in the following ways.

By email: jobshop@leicester.gov.uk

By telephone: (0116) 252 7099

By post:
The Job Shop,
Leicester City Council,
New Walk Centre,
Leicester LE1 6ZG.

In person from our Customer Service Centre:
Customer Service Centre,
'B' Block (entrance from King Street),
New Walk Centre,
Welford Place,
Leicester, LE1 6ZG.

Opening Hours:
Monday - Wednesday: 8.30am - 5.00pm
Thursday - Friday: 8.30am - 4.30pm

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 2. How can I get an application form to become a taxi driver?

Call (0116) 252 6326 for advice on how to apply.

Application forms are also available from our Customer Service Centre:
Customer Service Centre,
B' Block (entrance from King Street),
New Walk Centre,
Welford Place,
Leicester, LE1 6ZG.

Opening Hours:
Monday - Wednesday: 8.30am - 5.00pm
Thursday - Friday: 8.30am - 4.30pm

Telephone: (0116) 252 7000
Email: customer.services@leicester.gov.uk

Forms must be returned to our Customer Service Centre in person.

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  3. How can I apply for a senior citizen's bus pass?

Complete our online form to request information on obtaining a senior citizen bus pass. You can call our Customer Service Centre on (0116) 252 7000 or email customer.services@leicester.gov.uk.

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 4. Where can I pay a parking fine?

Payments can be made in person at our Customer Service Centre:
Customer Service Centre,
B' Block (entrance from King Street),
New Walk Centre,
Welford Place,
Leicester, LE1 6ZG.

Opening Hours:
Monday - Wednesday: 8.30am - 5.00pm
Thursday - Friday: 8.30am - 4.30pm

Telephone: (0116) 252 7000
Email: customer.services@leicester.gov.uk

Or by post, by sending your payment to:
Parking Team,
New Walk Centre,
Welford Place,
Leicester, LE1 6ZG.

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  5. How can I apply for a parking permit?

Resident parking permits are available in certain central areas of the city. Please contact our Customer Service Centre for further infomation:
Customer Service Centre,
B' Block (entrance from King Street),
New Walk Centre,
Welford Place,
Leicester, LE1 6ZG.

Opening Hours:
Monday - Wednesday: 8.30am - 5.00pm
Thursday - Friday: 8.30am - 4.30pm

Telephone: (0116) 252 7000
Email: customer.services@leicester.gov.uk

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 6. Can I buy some visitor parking permits?

Where resident parking permits apply, residents can obtain visitor parking permits from our Customer Service Centre:
Customer Service Centre,
B' Block (entrance from King Street),
New Walk Centre,
Welford Place,
Leicester, LE1 6ZG.

Opening Hours:
Monday - Wednesday: 8.30am - 5.00pm
Thursday - Friday: 8.30am - 4.30pm

Telephone: (0116) 252 7000
Email: customer.services@leicester.gov.uk

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 7. How can I apply for a blue (formerly orange) badge?

Any disabled person can apply for a blue badge (formerly orange badges) for their vehicle. They do not need to be the driver and the badge is issued for use in any vehicle carrying the disabled person. To apply:

  • Call in person at or request an application pack from:
    Social Services
    1 Grey Friars
    Leicester
    LE1 5PH
    Opening hours: 9.00am to 4.00pm.

  • Telephone: (0116) 256 5136
    Leave your contact details on our answer phone for one of the staff to call you back.

  • Complete our online form for information to be posted to you.

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 8. How can I put my name on the council housing list?

Eligibility for council housing is dependent upon personal circumstances. Details of who may apply, how priority is assigned to applicants and eligibility for different types of property is available online.

Queries should be directed to the Housing Advice and Rehousing Service at:
Housing Advice & Rehousing Service,
Housing Advice Centre,
Leicester City Council,
Alliance House,
6 Bishop Street,
Leicester,
LE1 6AF.

Telephone: (0116) 222 2699 (text / minicom available)
Fax: (0116) 222 2675
Online enquiry form
   
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 9. How can I report a repair needed to my council home?

Council tenants can find information on the repairs service and report housing repairs online via the Housing section of leicester.gov.uk.

To report a repair by telephone call (0116) 253 7666. Or centralrepairs@leicester.gov.uk.

Opening times: 
Monday - Friday: 8.30am to 8.00pm         
Saturdays: 8.30am to 4.30pm

The council can also help private tenants requiring the owner to carry out repairs on leaking roofs, dangerous wiring, dampness and improvements to kitchen and bathroom facilities. Contact the Environment Service Line for further details:

Telephone: (0116) 252 7001
Minicom: (0116) 252 6370
Fax: (0116) 255 9289
Email: environment.helpline@leicester.gov.uk

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 10. Can I make a claim for Housing Benefit?

Housing Benefit helps to pay rent for people on a low income or with savings below a certain level. For further details, please call one of the folliwing numbers:
  • if your surname begins with A - K: (0116) 252 6944
  • if your surname begins with L - Z: (0116) 252 6948
  • Minicom: (0116) 252 6926
  • or email us.

Council tenants can also apply for Housing Benefit at their local housing office.

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 11. Can you explain my Council Tax bill to me?

For Council Tax queries, please contact the Local Taxation section by:

Email: council.tax@leicester.gov.uk
Telephone: (0116) 299 3900 or fax: (0116) 254 7322 during the following hours:
Mon 8:00 - 18:00
Tue 8:00 - 18:00
Wed 9:30 - 1800
Thu 8:00 - 18:00
Fri 8:00 - 16:30

Address:
Phoenix House,
1 King Street,
Leicester,
LE1 6RN
(entrance on Welford Place).

Opening hours:
Mon, Tues, Thurs: 8.45am - 4.30pm
Wednesday: 9.30am - 4.30pm
Friday: 8.45am - 4.00pm

Information is also available online at leicester.gov.uk/counciltax.

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 12. How can I view a planning application?

Current planning applications are available at leicester.gov.uk/planning or our Customer Service Centre:
Customer Service Centre,
B' Block (entrance from King Street),
New Walk Centre,
Welford Place,
Leicester,
LE1 6ZG.

Opening hours:
Monday - Wednesday: 8.30am - 5.00pm
Thursday - Friday: 8.30am - 4.30pm

Telephone: (0116) 252 7000
Email: customer.services@leicester.gov.uk

If you require forms for a new planning application, these are available to download.

Records of previous planning appliations (since 1948) can be viewed online.

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 13. Do I need planning permission for an extension?

Planning permission is usually required before building work or changes of use to a property can go ahead. Please contact our Development Control Group for advice and information.

Planning advice on extending your house is available online.

Consent under the Building Regulations is almost always required for house extensions. Please contact our Building Control Group for advice and information.

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 14. My bin hasn't been emptied - who can I report it to?

To report any problem with refuse collection, please contact the Waste Management Service Line:
Telephone: (0116) 252 7002
Email: environment.helpline@leicester.gov.uk

Further information on waste collection can also be found online.

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 15. How can I report rats in my property?

A free treatment service is available for treating infestations of rats in domestic premises. There is a charge for mice, fleas, cockroaches, bed bugs, wasps and other pests in domestic premises.

To request a service or for further advice contact the Environment Service Line:
Telephone: (0116) 252 7001
Minicom: (0116) 252 6370
Fax: (0116) 255 9289
Email: customer.services@leicester.gov.uk

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 16. How can I report a noisy neighbour problem?

To report noise pollution problems, please contact the Environment Service Line:
Telephone: (0116) 252 7001
Minicom: (0116) 252 6370
Fax: (0116) 255 9289
Email: environment.helpline@leicester.gov.uk

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 17. How can I report an abandoned vehicle?

The council will investigate reports of untaxed abandoned vehicles and, where appropriate, remove them if they are abandoned on the highway. Abanndoned vehicles displaying a current tax disc are dealt with by the police.

To report an abandoned vehicle, please contact our Environment Service Line:
Telephone: (0116) 252 7001
Minicom: (0116) 252 6370
Fax: (0116) 255 9289
Email: environment.helpline@leicester.gov.uk

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 18. How can I dispose of old furniture?

The council operates a bulk waste collection service to collect and dispose of bulky household waste such as 3-piece suites, furniture and washing machines.

All householders are entitled to one free collection of up to five bulky items in any two month period. There will be a charge for any further items (the exact charge will depend on the number of items).

Garden waste (grass cuttings, hedge cuttings etc.) can be collected free of charge, up to a maximum of 15 items every two months. There is no charge the collection of fridges and freezers.

Collections can also be requested by contacting the council's Waste Management Service Line:
Telephone: (0116) 252 7002

Or you can request a collection or further information by completing our online form.

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 19. How can I find out if I'm on the electoral register?

You can check whether or not you are on the electoral register by reviewing this in any of our libraries or by contacting our Electoral Services office.

If you are not on the register, you can request a form from Electoral Services. Contact details are:
Email: electoral.services@leicester.gov.uk
Telephone: (0116) 299 5960

Address:
Electoral Services,
Town Hall,
Town Hall Square,
Leicester,
LE1 9BG.

A copy of the register is also available to view at our Customer Service Centre:
Customer Service Centre,
'B' Block (entrance from King Street),
New Walk Centre,
Welford Place,
Leicester,
LE1 6ZG.

Opening hours:
Monday - Wednesday: 8.30am - 5.00pm
Thursday - Friday: 8.30am - 4.30pm

Telephone: (0116) 252 7000
Email: customer.services@leicester.gov.uk

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 20. How can I find out my local councillor's surgery times?

Councillor surgrey times and contact details are available online or you can check our alphabetical list of councillors.

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 21. How can I apply for a Leisure pass (The Card)?

Complete our online form to request information on how to obtain a Leisure Pass (The Card). This information will be posted to you.

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 22. Can I renew my library books online?

You can search, reserve and renew library books using our online catalogue.

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