Phone us

If you have an enquiry about one of the services listed below, please use the relevant telephone number. Our emergency out of hours numbers will operate as usual.

Further information

Automated Payments line - 0116 454 1012

To make payments over the phone for Council Tax, Business Rates (NNDR), Rent, Customer Accounts Invoices, Parking Fines and other services:

Visit our online payments page. 

Available 24 hours a day - 7 days a week

Environment - 0116 454 1001

To report environmental problems including noise nuisance, dog fouling, fly-tipping, pollution, blocked drains, accommodation certificates, highway repairs - street lighting:

Mon - Fri: 8am - 6pm

Emergency Helpline out of hours only. For road repairs, street lighting, flooding, trees, alarm noise, dangerous buildings, sewer blockages and food incidents and outbreaks:

6pm - 8am - 0116 254 4344

Waste Management - 0116 454 1002

For enquiries about recycling, requests for new and replacement wheelie bins, and bulk collections:
You can also send your enquiries to us by emailing customer.services@leicester.gov.uk

Mon - Fri: 8am - 6pm

Parks & Green Spaces - 0116 454 1003

For information on grounds maintenance, play areas, woodlands, events on parks, and to report litter and overflowing bins.
You can also email us: parks@leicester.gov.uk

Mon - Fri: 8am - 6pm

Social Care & Safeguarding - 0116 454 1004

Call this number for enquiries about blue badges, carers, community and day centres and any other issues regarding social care and health:

Mon - Fri: 8am - 6pm
 
Emergency Team out of hours only. For cases that cannot wait until the next working day:

5pm - 8.30am - 0116 255 1606

Council Tax and Business Rates - 0116 454 1005

Enquiries relating to council tax including discounts, exemptions, reductions for disabled people, council tax reduction and making payments. As well as queries related to NNDR business rates.

You can also email us: council.tax@leicester.gov.uk

Business rates: business.rates@leicester.gov.uk

Mon - Fri: 8am - 6pm

Housing Benefits - 0116 454 1006

Call this number for enquiries about housing benefits:
You can also email us: housingbenefits@leicester.gov.uk

Mon - Fri: 8am - 6pm

To report benefit fraud please ring: 0116 454 2620

Tenants Advice & Repairs Service line - 0116 454 1007

To request or make enquiries about council housing repairs or tenancies:
You can also email us: tenantsadvicecentre@leicester.gov.uk

Mon - Fri: 8am - 6pm
Sat: 8am - 1pm
 
Out of hours emergency repairs only:

6pm - 8am - 0116 254 9439

Housing Advice & Options - 0116 454 1008

For information and advice about applying for a council house:
 
Mon - Fri: 8am - 6pm

Education & School Services - 0116 454 1009

For any enquiries regarding education services or for information on schools:
Mon - Thurs: 8.30am - 5pm
Fri: 8.30am - 4.30pm

Business Service Centre - 0116 454 1010

Use the number above to make enquiries for income collections and accounts payable.

You can also enquire by emailing bsc@leicester.gov.uk
Mon - Thurs: 8.30am - 5pm
Fri: 8.30am - 4.30pm

General Enquiries - 0116 454 1000

Use this number if you have a general enquiry about any council service or you are unsure who you need to contact:
You can also email us: customer.services@leicester.gov.uk

Mon - Fri: 8am - 6pm

Switchboard - 0116 454 1011

Call this number if you know the name of the person who you need to contact, but do not have their number:
 
Mon - Fri: 8am - 6pm

Fax - 0116 454 0721

Available 24 hours a day - 7 days a week