Phone us

General Enquiries - 0116 252 7000

If you have an enquiry about one of the services listed below, please use the relevant telephone number. 

Environment - 0116 252 7001

To report environmental problems including noise nuisance, dog fouling, fly-tipping, pollution, blocked drains, accommodation certificates, highway repairs - street lighting.

Alternatively, you can use the environment services enquiry form.

Emergency Helpline out of hours only

For road repairs, street lighting, flooding, trees, alarm noise, dangerous buildings, sewer blockages and food incidents and outbreaks.

6.00pm - 8.00am - 0116 254 4344

Waste Management - 0116 252 7002

For enquiries about recycling, requests for new and replacement wheelie bins, and bulk collections.

You can also send your enquiries to us by using our waste management enquiry form.

Parks & Green Spaces - 0116 252 7003

For information on grounds maintenance, play areas, woodlands, events on parks, and to report litter and overflowing bins. 

You can also email us: parks@leicester.gov.uk

Social Care & Health - 0116 252 7004

Call this number for enquiries about blue badges, carers, community and day centres and any other issues regarding social care and health.

Emergency Team out of hours only

For cases that cannot wait until the next working day.

5.00pm - 8.30am - 0116 255 1606

Council Tax - 0116 252 7005

Enquiries relating to Council Tax including discounts, exemptions, reductions for disabled people, Council Tax benefit and making payments. 

You can also email us: council-tax@leicester.gov.uk.

Housing Benefits - 0116 252 7006

Call this number for enquiries about Housing Benefits.

You can also email us: housingbenefits@leicester.gov.uk

Tenants Advice & Repairs - 0116 252 7007

Tenants Advice

To request or make enquiries about council housing repairs or tenancies.
You can also email us: tenantsadvicecentre@leicester.gov.uk

Housing Repairs

For questions about getting repairs or replacement work carried out to your council home. You can also send your enquiries to us by email. 

Out of hours emergency repairs only

6.00pm - 8.00am - 0116 254 9439

Housing Advice & Options - 0116 252 7008

For information and advice about applying for a council house.

Education & School Services - 0116 252 7009

For any enquiries regarding education services or for information on schools.

Recruitment (our current vacancies) - 0116 252 7010

For job enquiries, including requests for application forms and job confirmations. You can also send your enquiries to us by email.

Minicom / TexBox - 0116 252 7011

For general enquiries about council services for Minicom / TexBox users. Message service available out of hours.

Payments - 0116 252 7012

To make payments over the phone for Council Tax, Business Rates (NNDR), Rent, Customer Accounts Invoices, Parking Fines and other services.

More information about online payments.

Available 24 hours a day - 7 days a week

New Walk Centre Switchboard - 0116 254 9922

Call this number if you know who you need to contact, but do not have their number.

Fax - 0116 255 9289

Available 24 hours a day - 7 days a week

You can also contact the Customer Service team by email on: customer.services@leicester.gov.uk