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General Enquiries - 0116 454 1000

Use this number if you have a general enquiry about any council service or you are unsure who you need to contact.

Alternatively you can use our general enquiry form.

  

 Day   Time 

Mon - Fri 

 8.00am - 6.00pm

If you have an enquiry about one of the services listed below, please use the relevant telephone number. 


Environment - 0116 454 1001

To report environmental problems including noise nuisance, dog fouling, fly-tipping, pollution, blocked drains, accommodation certificates, highway repairs - street lighting.

Alternatively, you can use the environment services enquiry form.

 

 Day   Time 
 Mon - Fri     8.00am - 6.00pm 

 

Emergency Helpline out of hours only

For road repairs, street lighting, flooding, trees, alarm noise, dangerous buildings, sewer blockages and food incidents and outbreaks.

6.00pm - 8.00am - 0116 254 4344


Waste Management - 0116 454 1002

For enquiries about recycling, requests for new and replacement wheelie bins, and bulk collections.

You can also send your enquiries to us by using our waste management enquiry form.

 

 Day   Time 
 Mon - Fri     8.00am - 6.00pm 

  


Parks & Green Spaces - 0116 454 1003

For information on grounds maintenance, play areas, woodlands, events on parks, and to report litter and overflowing bins. 

You can also email us: parks@leicester.gov.uk

 Day   Time 
 Mon - Fri     8.00am - 6.00pm 

  


Social Care & Safeguarding - 0116 454 1004

Call this number for enquiries about blue badges, carers, community and day centres and any other issues regarding social care and health.

 Day   Time 
 Mon - Thurs   8.30am - 5.00pm
 Fri  8.30am - 4.30pm

 

Emergency Team out of hours only

For cases that cannot wait until the next working day.

5.00pm - 8.30am - 0116 255 1606

 


Council Tax and Business- 0116 454 1005

Enquiries relating to Council Tax including discounts, exemptions, reductions for disabled people, Council Tax reduction and making payments.  As well as queries related to NNDR business rates.

You can also email us: council-tax@leicester.gov.uk.

 

 Day   Time 
 Mon - Fri     8.00am - 6.00pm 

 


Housing Benefits - 0116 454 1006

Call this number for enquiries about Housing Benefits.
You can also email us: housingbenefits@leicester.gov.uk

 

 Day   Time 
 Mon - Fri    8.00am - 6.00pm 

 


Tenants Advice & Repairs Service line - 0116 454 1007

Tenants Advice

To request or make enquiries about council housing repairs or tenancies.
You can also email us: tenantsadvicecentre@leicester.gov.uk

 

Housing Repairs

For questions about getting repairs or replacement work carried out to your council home. You can also send your enquiries to us by email

   

 Day 

 Time 
 Mon - Fri    8.00am - 6.00pm 
 Sat  8.00am - 1.00pm

 

Out of hours emergency repairs only

6.00pm - 8.00am - 0116 254 9439

 


Housing Advice & Options - 0116 454 1008

For information and advice about applying for a council house.

 

 Day   Time 
 Mon, Wed, Thurs    9.00am - 5.00pm 
 Tues  1.00pm - 5.00pm
 Fri  9.00am - 4.30pm

  


Education & School Services - 0116 454 1009

For any enquiries regarding education services or for information on schools.

 Day   Time 
 Mon - Thurs  8.30am - 5.00pm 
 Fri  8.30am - 4.30pm

   


Recruitment (our current vacancies) - 0116 454 1010

For job enquiries, including requests for application forms and job confirmations. You can also send your enquiries to us by email.

 

 Day   Time 
 Mon - Thurs  8.30am - 5.00pm 
 Fri  8.30am - 4.30pm

  


Automated Payments line - 0116 454 1012

To make payments over the phone for Council Tax, Business Rates (NNDR), Rent, Customer Accounts Invoices, Parking Fines and other services.

 

More information about online payments.

 Available 24 hours a day - 7 days a week

 


 New Walk Centre Switchboard - 0116 454 1011

Call this number if you know who you need to contact, but do not have their number.

 

 Day   Time 
 Mon - Thurs   8.30am - 5.00pm
 Fri  8.30am - 4.30pm

 


 

Fax - 0116 255 9289

Available 24 hours a day - 7 days a week

 


 

You can also contact the Customer Service team by email on: customer.services@leicester.gov.uk