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General Enquiries
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0116 252 7000
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Mon – Sat:
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8.00am – 8.00pm
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If you have a general enquiry about any council service or are unsure who you need to contact, please call this number or use our online general enquiries form.
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Environment
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0116 252 7001
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Mon – Sat:
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8.00am – 8.00pm
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To report environmental problems including noise nuisance, dog fouling, fly-tipping, pollution, blocked drains, accommodation certificates, highway repairs –street lighting. Alternatively, you can use the Environment online environment form.
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Waste Management
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0116 252 7002
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Mon – Sat:
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8.00am – 8.00pm
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For enquires about recycling, requests for new and replacement wheelie bins, and bulk collections. You can also send your enquiries to us by online Waste Management form.
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Parks & Green Spaces
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0116 252 7003
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Mon – Sat:
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8.00am – 8.00pm
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For information on grounds maintenance, play areas, woodlands, events on parks, and to report litter and overflowing bins. You can also send your enquiries to us by email Park and Green spaces.
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Social Care & Health
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0116 252 7004
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Mon –Thurs:
Fri:
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8.30am – 5.00pm
8.30am – 4.30pm
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For enquiries about blue badges, carers, community and day centres and any other issues regarding social care and health.
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Council Tax
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0116 252 7005
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Mon – Tues:
Wed:
Thurs:
Fri:
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8.30am – 5.00pm
11.00am–5.00pm
8.30am – 5.00pm
8.30am – 4.30pm
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Enquiries relating to Council Tax including discounts, exemptions, reductions for disabled people, Council Tax benefit and making payments. You can also send your enquiries to us by email Council tax.
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Housing Benefits
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0116 252 7006
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Mon – Tues:
Wed:
Thurs:
Fri:
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8.30am – 5.00pm
11.00am–5.00pm
8.30am – 5.00pm
8.30am – 4.30pm
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For enquiries about Housing Benefits. You can also send your enquiries to us by email.
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Tenants Advice & Repairs
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0116 252 7007
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Tenants Advice
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To request or make enquiries about council housing repairs or tenancies. You can also send your enquiries to us by email:
For questions about getting repairs or replacement work carried out to your council home. You can also send your enquiries to us by email Housing Advice and Repairs.
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Mon – Thurs:
Fri:
Sat:
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8.00am – 7.00pm
8.00am – 4.30pm
9.00am–12.30pm
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Housing Repairs
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Mon – Thurs:
Fri:
Sat:
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8.00am – 8.00pm
8.00am – 4.30pm
9.00am–12.30pm
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Housing Advice & Options
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0116 252 7008
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Mon, Wed, Thurs:
Tues:
Fri:
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9.00am – 1.00pm
1.00pm – 5.00pm
1.00am – 4.30pm
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For information about applying for a council house.
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Education & school services
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0116 252 7009
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Mon – Wed:
Thurs – Fri:
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8.30am – 5.00pm
8.30am – 4.30pm
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For any enquiries regarding education services or for information on schools.
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Job Shop
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0116 252 7010
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Mon – Wed:
Thurs – Fri:
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8.30am – 5.00pm
8.30am – 4.30pm
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For job enquiries, including requests for application forms and job confirmations. You can also send your enquiries to us by email Job Shop.
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Minicom
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0116 252 7011
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Mon – Sat:
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8.00am – 8.00pm
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For general enquiries about council services for Minicom users. Message service available out of hours.
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Payments
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0116 252 7012
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24 hours a day - 7 days a week
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To make payments over the phone, including Council Tax, Business Rates (NNDR), rent, customer accounts invoices and parking fines. You can also send your enquiries to us by online Payment form.
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Fax
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0116 255 9289
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24 hours a day - 7 days a week
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