Leicester City Council - Need help using leicester.gov.uk?

Need help using leicester.gov.uk?

Leicester.gov.uk provides information about Leicester and the services we provide to residents and businesses.

We want you to get the most from leicester.gov.uk so here are tips to help you.

Finding information
Leicester.gov.uk contains lots of information so we have organised information to help you find what you need as quickly and easily.

There are several ways to find the information you are interested in:

Our home page includes a directory highlighting key information and services. Click here and you’ll be taken to themed landing pages for your chosen content with popular links, contact details, online services and other useful information.
The A to Z of Services is a directory of all our information and services.
The Site Map provides an overview of leicester.gov.uk which you can click on to access content.
You can also use our Search facility to find information and services.
Check out the the latest council News by clicking the link on the home page.

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Sections of the website
You can quickly access key content by clicking the directory headings on the home page. You'll arrive on themed landing pages for your chosen content.

These landing pages highlight the main content of leicester.gov.uk along with contact details, online services, popular links and other useful information:

Advice and Benefits
Find out what the city council does and where to get advice. Plus how to apply for benefits and services.

Business
Advice, information and support for businesses located in or looking to relocate in Leicester.

Community and Living
Information on community groups and support; joining your local library; how to report anti-social behaviour and much more.

Council and Democracy
Find out how the city council operates, local democracy, the role of councillors, and our plans for Leicester.

Education and Learning
Adult learning, childcare, schools and colleges, grants, special educational needs, and how we’re Building Schools for the Future.

Environment and Planning
How the city council maintains the city centre and elsewhere; planning information; recycling advice; street care information; and what we’re doing to regenerate Leicester.

Health and Social Care
Find out about support for carers; how to adopt or foster a Leicester child; information on mental health issues; and where to find your nearest doctor and hospital, amongst other topics.

Housing
Get information on advice and benefits; help for private tenants; how and where to pay your council tax; where to request repairs and much more.

Jobs and Careers
Check the latest city council job vacancies and find out how to apply.

Leisure and Culture
How we fund and support culture in Leicester - arts and entertainment, museums and galleries, and parks and sports. Plus What’s On event listings for the city and county.

Transport and Streets
How we manage Leicester’s streets; information on the latest road works; where to park in the city centre; street cleaning and more.

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How to use navigation links
If you get lost, all pages have navigation links within the black masthead. These are A to Z, Site Map and Search.

Once you access content via our landing pages and content headings, links within that section appear on the left-hand side of the page. You can use these links to access other related information.

You can always get back to the home page by clicking on the council logo in the top left-hand corner of each page.

Please note that some pages and online services do not have left-hand side navigation. These areas are hosted by third party organisations. We aim to introduce standard navigation soon across leicester.gov.uk wherever possible.

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Accessibility
We want all leicester.gov.uk users to access our information and services. We have regularly tested our website to ensure it is fully accessible in the most popular web browsers and main computer operating systems.

Each browser has options to customise the way pages are displayed, so you may change the settings to suit your preferences. You may be able to change the font, text size and colours so that you can read the text more easily.

For example, in Microsoft Internet Explorer you can change the size of text by selecting View >> Text Size from the menu.

We always ensure that as much of our website as possible is accessible to users with disabilities using text readers.

You can use the following government standard access keys on leicester.gov.uk:

S - unused
1 - Home page
2 - unused
3 - Site map
4 - Search
5 - unused
6 - Help
7 - unused
8 - Terms and conditions
9 - Feedback form
0 - Access key details

For anyone having access problems, the Leicester Disability Information Network* is an organisation linked to the city council. Their website* allows users with disabilities to choose different display options. It also has information for people interested in disability issues, both within Leicester and beyond.

We have also included some information on this website in Bengali, Gujarati, Punjabi, Urdu, Somali and as audio files.

How to access PDF files
Where documents are too large to convert into web pages they are sometimes available to download as PDF files. Tools are available to help you view these files here: http://access.adobe.com*.

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Bookmarking Pages
You can bookmark pages so that you can easily find these again at another time:

To do this in Microsoft Internet Explorer select Favourites >> Add to Favourites
To do this in Firefox select Bookmarks >> Bookmark This Page
To do this in Safari select Bookmarks >> Add Bookmark
To do this in Opera select Bookmarks >> Bookmark Page.

RSS Feeds
You can subscribe to any of our RSS feeds. To do so, you will need to download free news reader software. For further instructions, please see our RSS Feed help pages.

Attachments
PDF Attachments
Some information on the site is available as PDF documents (Portable Document Files). To view these files you will need Acrobat Reader. This is a plug-in which you can download (copy onto your computer) for free from Adobe.

Download the free Acrobat Reader plug-in*.

Tools and help are available to help you access these files here: http://access.adobe.com*.

PDFs are usually used where documents are lengthy or need to be put on the site very quickly, rather than converting them to web pages. They are also used where we want to retain the original print quality and layout of a document, such as with Leicester Link, the council's civic magazine.

Word Documents
A tool to view Microsoft Word documents can be found here: Word Document Viewer*.

Excel Files
A tool to view Microsoft Excel documents can be found here: Microsoft Excel Viewer*.

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Audio Content

To hear audio content, click on the file and you wish to hear and the file will automatically be opened in your media player on your computer and begin to play.

If this fails, you can download the file and play it using any of the following free media players:

Windows

Microsoft Windows Media Player*

Apple Mac

Linux

Your Feedback
We hope that you find leicester.gov.uk helpful and easy to use. If you find anything that could be improved or not working properly, please contact our Web Team.

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*Links open new browser windows. Leicester City Council is not responsible for the content and services provided on external websites or any third party software downloaded to your computer.