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About Us

Web Accessibility

We hope you find the Leicester City Council website easy to use. To help ensure this, we are committed to making our information and services accessible to all our users.

We have worked to make our website accessible to everyone. People access the web in many different ways and Leicester City Council promotes inclusion for all, regardless of disability, capability or technology.


  • Access Keys

  • You can make text larger or smaller 

  • Changing to High Contrast Version 

  • Images and ALT Text

  • PDF Help

  • Viewing the site in Low graphics

  • Navigating without a mouse

  • Listening to Audio

  • When Watching Videos

  • Our Aim

  • Need More Help?

  • Shaw Trust


Access Keys  

You can use the following government standard access keys on

S - unused
1 - Home page
2 - unused
3 - Site map
4 - Search
5 - unused
6 - Help
7 - unused
8 - Terms and conditions
9 - Feedback form
0 - Access key details

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You can make text larger or smaller

Text on this website can be made larger (or smaller) by doing the following:


  • If you are using Internet Explorer: View Menu > Text Size > Choose from 5 sizes

  • If you are using Mozilla Firefox: View Menu > Text Size > select ‘Increase’. 


You can also increase the text size by using the keyboard, pressing ‘Ctrl’ and ‘+’ at the same time.


In both browsers it is also possible to change the text size by holding down the 'Ctrl' key and scrolling the wheel (if you have one) on your mouse.

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Changing to high contrast version 

The hi-contrast link allows you to view our web pages in high contrast. This displays the page with a black background and yellow text.

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Images and ALT text 

All images on this site are accompanied by a brief alternative text which describes the image or its function as appropriate. This alternative text (alt text) is generally visible only when the browser’s automatic image loading feature is turned off.

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PDF Help

If you have any problems viewing or reading our PDFs please contact us at and we will be able to provide you with a more accessible document.


Viewing the site in low graphics 

You can view the site in low graphics which removes styles and formatting from the page.

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Navigating without a mouse 

This website has been designed so that you don’t need a mouse or any specific pointing device to use it. 

If you have a problem with hand held devices such as mice, you can navigate through the website using the Tab key and then hitting Return to navigate to a page.

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Listening to audio 

Any audio on our site will have a written transcript. If you find audio which does not have the transcript, email us at

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When watching videos 

All our videos will either have subtitles, a written transcript or both. If you find a video which does not have any of these email us at

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Our Aim 

We aim to comply with World Wide Web Consortium Web Accessibility Guidelines*. We use independent monitors to assess our website against these guidelines.


If you experience problems or would like to suggest ways to help us improve from an accessibility viewpoint, please contact us.

You can use our online formor email us at

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Need more help 

We have created a help section so you can get the best out of You can also visit the BBC My Web My Way* website, which highlights how you can change your browser, computer, keyboard and mouse settings to make the web more accessible to you.


*Leicester City Council is not responsible for the content and services on external websites and 3rd party application such as our form application. Also see our Disclaimer

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Shaw Trust

We have worked with Shaw Trust to make our website more accessible and have received the Shaw Trust Accessible Accreditation  for our Leicester City Council website.


The Shaw Trust Web Accreditation process is rigorous and involves over 60 hours of testing by disabled web users goes into each and every accreditation, in addition to a stringent technical assessment.


They check that users with special accessibility requirements can access, navigate and read information on the Council's website.


The assessment is based on comprehensive user testing that considers a range of accessibility requirements for users with little or no vision, colour blindness, deafness, dyslexia and cognitive or learning difficulties.

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