The OneCard

Onecard-logo.jpg

We are working with our partners to modernize your public transport journeys across the city and county. We will shortly be introducing an electronic payment system called OneCard. The OneCard is the Leicester and Leicestershire brand for smart cards. It uses smart technology to enable passengers to use public transport by tapping their card against a reader. The scheme is designed to tackle ticket fraud and make travel easier for passengers to use.

Further information

What can I use a OneCard for?

You can use your OneCard for membership and period passes at the City Centre Bike Park. From late March you can use your OneCard for travelling on all Centrebus routes.

More ways of using your OneCard for transport and other services will become available. Please check this website for all updates on the OneCard project.

How can I get a OneCard?

The OneCard will be available for commercial travel from late March 2015. Centrebus ticket products will be available on OneCard from late March 2015. You can get an unregistered card from a small number of payzone points or order a registered card from the the OneCard website. Customers can also register their cards online any time.

You can buy tickets and top up your card at Payzone outlets. Download the leaflet at the bottom of this page to find your nearest outlet.

How to use your card

To use your card touch and hold it onto the card reader which is on the ticket machine. After a brief moment the reader will recognise and approve it.

If your card fails, this may be due to a faulty card or a fault in the card reader. You can get your card checked at any City Customer Service Centre. If your card is faulty we will replace it. 

What is hotlisting and how does it affect me?

If you report a registered OneCard or ENCTS card lost or stolen it will be blocked and hotlisted . A new card can will be sent out with remaining travel still valid. If a hotlisted card is presented to a ticket machine the driver will see an alert message. Hotlisted cards will not be accepted for travel.

If you are an ENCTS cardholder and have more than one card only the most will be valid from the 1st April. Replacement cards are free so please ensure you have a valid travel card by 31st March.

Drivers will keep hotlisted cards and return them to the appropriate Council. This will help prevent fraudulent use. This new system applies to forged passes which will also be kept and withdrawn. Drivers will report on their use.

Further information

If you're travelling around Leicester and the East Midlands you can get the latest timetables at Traveline and plan your journey on the Choose How You Move website.

Contact the transport team

If you have any questions or concerns about transport and streets in Leicester please get in touch.

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Customer Services,
91 Granby Street,
Leicester,
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