The OneCard is an electronic payment system which enables passengers to use public transport by tapping their card against a reader. The scheme is designed to tackle ticket fraud and make travel easier for passengers to use.
What can I use a OneCard for?
You can use your OneCard for membership and period passes at the Town Hall bike park. You can also use your OneCard for travelling on all Centrebus routes, as of March 2015.
More ways of using your OneCard for transport and other services will become available. Please check this website for all updates on the OneCard project.
How can I get a OneCard?
You can get an unregistered card from a small number of payzone points or order a registered card from the the OneCard website linked above. Customers can also register their cards online any time.
You can buy tickets and top up your card at Payzone outlets. Download the leaflet at the bottom of this page to find your nearest outlet.
How to use your card
To use your card touch and hold it onto the card reader on the ticket machine. After a brief moment the reader will recognise and approve it.
If your card fails, this may be due to a faulty card or a fault in the card reader. You can get your card checked at any of our customer service centres if your card is faulty we will replace it.
What is hotlisting and how does it affect me?
If you report a registered OneCard lost or stolen it will be blocked and hotlisted. A new card can will be sent out with remaining travel still valid. If a hotlisted card is presented to a ticket machine the driver will see an alert message. Hotlisted cards will not be accepted for travel.
Drivers will keep hotlisted cards and return them to the appropriate council. This will help prevent fraudulent use. This new system applies to forged passes which will also be kept and withdrawn.