Advice and guidance

Major changes to the benefits system made in 2013 may affect the amount of money you receive. Find out about these changes, and how they may affect you.

Further information

You can also find out about increasing your income by renting out a room, and if you are entitled to help with your mortgage.

If you are a landlord, you can find out about your responsibilities, which include making sure your tenant is claiming all the benefits they are entitled to.

Social Welfare Advice Partnership (SWAP)

We host a monthly forum for various organisations that offer advice in Leicester. SWAP aims to allow regular communication between advice providers. The group discusses any information, issues or future changes in Leicester's advice services. The group is important to us, as members work closely with the public to understand how local and national changes impact on communities.

You can view the advice services guide, SWAP arrangements document and the guidance for recognising social welfare problems at the bottom of this page.

If you you would like to nominate your organisation to join SWAP, please email

Citizens Advice LeicesterShire

If you would like help or advice about benefits, you can contact the Citizens Advice LeicesterShire. The support is available is free, independent and confidential, and covers a range of topics, including budgeting, debt, housing and employment as well as welfare benefits. Citizen Advice LeicesterShire can be accessed in a number of ways:

  • The Advice Buddy service is a quick and simple tool that can help with common issues:¬†Advice Buddy website
  • Speak to an advisor on the phone: 0300 3300 1025
  • Drop in service: Monday to Friday 9am - 4pm. Location: 3rd floor, 60 Charles Street, Leicester, LE1 1FB.

There are a number of appointment-only CAL venues across Leicester. You can find a list of these and details on how to book appointments on the following link:

There is a wide range of different advice services available to Leicester and Leicestershire residents. Our advice booklet which is attached below outlines each service and explains how you can get in touch.

Contact us

Ring us on: 0116 454 1006