Advocacy for Carers
Advocacy for carers is "a process of empowering carers by giving independent information which helps carers to know about and obtain their rights and entitlements and if necessary speaking up for them or representing their views."
What is advocacy?
If you are asking for or using a service provided by Adults and Housing (or are a carer of someone using services), you may find that it is not always easy to express your wishes or preferences.
If decisions are being made that affect your future, you may feel that your side of the discussion is not being put across properly.
An advocate is a person who can speak up for you in these situations.
What is an advocate?
An advocate is someone who can support or represent you when dealing with everyday problems or in times of crisis. They can offer you support and information on how you can access your rights.
They act on your behalf if you don’t have the confidence to act for yourself. They can talk to Health, Adults and Housing or other organisations on your behalf.
Advocates are trained volunteers, who are neutral and independent. What you say to them is confidential. They will work directly with you to help you have your say and solve the problem.
Advocacy is founded on the belief that people are of equal value regardless of ability, wealth or status and are therefore entitled to equal rights.
We have a duty to make advocacy services available if required to any service user, including any child or young person, who is making or intending to make a complaint.
When might I need one?
In certain circumstances, social care staff are required to offer you an advocate and will arrange one for you if you wish, including meeting any cost.
This might be if you are finding it difficult to say what you want when:
- You want to complete a self-assessment
- You are involved in the complaints procedure
- You are involved in an Adult at Risk conference or review
Who provides advocacy for carers
There are a number of local and national voluntary and statutory organisations that can provide carers with information and advice. Some will also advocate on your behalf. Some have set up carers' groups where you can meet with other carers.
You can either ask us to provide you with contact details for an independent Advocacy service or you can contact them directly.
You can find contact details from the Directory of Advocacy Services.