Performance Plan for 2003-2004
Click here to view the Performance Plan 2003 in full
For a word version of this document, please follow the link at the bottom of this page.
Best Value Performance Plan for 2003/04
The Council is required to produce a Best Value Performance Plan every year that sets out ‘where we’ve come from and where we’re going’ in the delivery of services to the people of Leicester. The focus of the Plan is on performance and improvement and the Plan highlights where we are on target to deliver our priorities and where improvements are required in order to deliver the targets we aspire to.
This year has seen considerable changes in the way the Council has approached performance and improvement. We have undergone our first Comprehensive Performance Assessment (CPA) and have been judged to be Fair by the Audit Commission. The Performance Plan will be the key document used by the Audit Commission to assess our ongoing improvement in light of the CPA. This year’s Performance Plan differs from previous plans in that the Government has asked us to report on the improvement measures we have undertaken over the past three years, highlighting the outcomes we have achieved. We have also been asked to present our improvement plans, and the CPA Improvement Plan in particular, that we propose to implement over this year and the next two years.
Because of its contents, the style of the Plan has changed, enabling readers to ‘dip into’ the parts of the Plan that are of specific interest to them. The plan presents an overview of the Council’s strategic framework, outlining key national and local priorities and targets that frame the Council’s service delivery. Its various appendices present the outcomes of the Best Value Reviews carried out over the past three years, departmental improvement measures and departmental improvement plans giving readers an overview of what all departments are doing to tackle on corporate matters such as customer care, service improvement and diversity. Our performance against statutory and local performance indicators is also presented in appendix format, allowing readers to analyse their own service’s performance trend. Finally, the schedule of formal audits and inspections of all council services is presented in the last appendix to enable all service staff to identify when their service will be formally assessed.
By making the Performance Plan a more open and useful (and hopefully interesting) document, it is hoped that more and more staff will be able to enhance their own roles and responsibilities in achieving improved performance management for their service area by sharing and learning from the experience of others across the Council as a whole.
If you would like a copy of the summary please contact the Customer Services Centre on (0116) 252 7000. The summary is available in the main Asian languages, tape and Braille.
The summary is also available in large print.
See also Survey seeks views on services A representative group of over 2000 city residents are to be asked their views about a range of council-run services including street cleaning, local transport, leisure facilities, local authority schools and social services.
For a word version of this document, please follow the link at the bottom of this page.
Best Value Performance Plan for 2003/04
The Council is required to produce a Best Value Performance Plan every year that sets out ‘where we’ve come from and where we’re going’ in the delivery of services to the people of Leicester. The focus of the Plan is on performance and improvement and the Plan highlights where we are on target to deliver our priorities and where improvements are required in order to deliver the targets we aspire to.
This year has seen considerable changes in the way the Council has approached performance and improvement. We have undergone our first Comprehensive Performance Assessment (CPA) and have been judged to be Fair by the Audit Commission. The Performance Plan will be the key document used by the Audit Commission to assess our ongoing improvement in light of the CPA. This year’s Performance Plan differs from previous plans in that the Government has asked us to report on the improvement measures we have undertaken over the past three years, highlighting the outcomes we have achieved. We have also been asked to present our improvement plans, and the CPA Improvement Plan in particular, that we propose to implement over this year and the next two years.
Because of its contents, the style of the Plan has changed, enabling readers to ‘dip into’ the parts of the Plan that are of specific interest to them. The plan presents an overview of the Council’s strategic framework, outlining key national and local priorities and targets that frame the Council’s service delivery. Its various appendices present the outcomes of the Best Value Reviews carried out over the past three years, departmental improvement measures and departmental improvement plans giving readers an overview of what all departments are doing to tackle on corporate matters such as customer care, service improvement and diversity. Our performance against statutory and local performance indicators is also presented in appendix format, allowing readers to analyse their own service’s performance trend. Finally, the schedule of formal audits and inspections of all council services is presented in the last appendix to enable all service staff to identify when their service will be formally assessed.
By making the Performance Plan a more open and useful (and hopefully interesting) document, it is hoped that more and more staff will be able to enhance their own roles and responsibilities in achieving improved performance management for their service area by sharing and learning from the experience of others across the Council as a whole.
If you would like a copy of the summary please contact the Customer Services Centre on (0116) 252 7000. The summary is available in the main Asian languages, tape and Braille.
The summary is also available in large print.
See also Survey seeks views on services A representative group of over 2000 city residents are to be asked their views about a range of council-run services including street cleaning, local transport, leisure facilities, local authority schools and social services.
 |
 |
 |
|||
|
|
|
|||
 |
|
 |
|
|
|
|||
|
|
|
|||
|
|
|
|
|
|
|||
|
|
|
|||
|
|
|