In some parts of the city we use a repair appointment scheme (which we call a zonal maintenance scheme) to help us run the maintenance service for 'jobbing repairs'.

The procedure is as follows:

The tenant reports the repair. If we need to get in to the home to do the work an appointment is made. We send an acknowledgement card with the appointment details.

A first visit is made, by appointment, to inspect the problem or fault. If possible, the repair is carried out at that time. If not, arrangements are made to order the right materials or equipment needed for the work.

When the materials are available a second appointment is made (if access to the home is needed) and the work is carried out on that date.

Appointments

As the tenant, if the appointment made by the repairs call centre is not convenient for you it is up to you to change it. You can do this by:

Calling in at or writing to the housing depot

Writing to or phoning the repairs call centre on (0116) 252 7007.

If you do not change the appointment and are not at home on the appointed date the work will be cancelled.

A green cancellation card will be left to tell you that the appointment has been cancelled. If this happens and you do still want the work doing you will have to report the job again. Please quote the job number on the cancellation card. Another appointment will then be made.