If your home needs repair work by the City Council you should contact us as soon as possible. If you are not sure who is responsible for your repair visit the Responsibility for Repairs section of this site for more information.

General repairs also include any work needed on gas appliances supplied by the City Council.

You can report a repair via the Internet, by phone, by letter or in person.

Internet
You can order a repair by completing a form on this site.

Click here to order a repair online.

Emergency repairs cannot be reported online. In an emergency you must telephone 254 9439 straight away.

By phone

 

Ring our repairs call centre on (0116) 252 7007. This number covers the whole city, so you can use it wherever you live in Leicester.

All calls are recorded and monitored for training and service standards purposes.

Opening times
The repairs call centre is open 8.30 am to 8.00 pm, Monday to Friday and 8.30 am to 4.30 pm on Saturdays.

In person

 

You can write to your local housing depot, your neighbourhood housing office or the call centre team. Their addresses are printed on your rent card.

If you are reporting a repair by letter make sure you include:

Your name and address

What repair is needed

The days and times when someone will be at home, or other arrangements for us to get in to the property

If you are leaving keys with a neighbour, please give us their address and phone number.

If repairs are needed to pipes and radiators they should be reported through our repairs call centre on (0116) 252 7007.

Outside working hours use our emergency repairs number on (0116) 254 9439.

 

· Repairs Call Centre

(open Monday - Friday 8:30am to 8:00pm, Saturday 8:30am to 4:30pm)
Adults and Housing department, Blackbird Road,
Leicester,
LE4 0AJ
Tel 252 7007

 

· Beaumont Leys Repair Depot

(open Monday - Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm)
Beaumont Leys Lane,
Beaumont Leys
Leicester,
LE4 2ZB
Tel 252 7007

 

· Braunstone Repair Depot

(open Monday - Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm)
Fullhurst Avenue,
Braunstone,
Leicester
LE3 1BL
Tel 252 7007

 

· Central Repair Depot

(open Monday - Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm)
Housing Department,
Blackbird Road,
Leicester,
LE4 0AJ
Tel 252 7007

 

· Humberstone Repair Depot

(open Monday - Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm)
The Portway,
Humberstone,
Leicester,
LE5 0PQ
Tel 252 7007

 

· Saffron Repair Depot

(open Monday - Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm)
Rear of 100, The Fairway,
Saffron Estate,
Leicester,
LE2 7ZM
Tel 252 7007