Tenants’ responsibilities
The Housing Improvement and Repair Service is responsible for replacing or repairing items that were part of the premises when a tenancy started if they are damaged through normal wear and tear. The work is done at no extra cost to the tenant living in the property.
If the previous tenant has changed the property in any way, the new tenant will be asked to take on responsibility for maintaining the alterations or additional items.
If items listed under tenants' responsibilities are damaged as the result of a repair by one of our workers they will be repaired by the Adults and Housing department at no cost to the tenant.
The Adults and Housing department is responsible for the main structure of our properties, and will repair major items such as:
- Foundations.
- External walls, doors and doorframes.
- Window frames.
- Roofs, gutters, rainwater pipes and drainage.
- Water services.
- Electrical and gas services.
- Central heating and hot water systems.
- Communal areas (such as lifts and stairs) in multi-occupied buildings.
The City Council is responsible for insulating the tanks and pipe-work in the loft against frost.
Council tenants are responsible for making sure that outside toilets are properly protected during the winter, and for taking other normal precautions around your home during cold weather. For example:
- Leaving the plugs in sinks and hand basins.
- Making sure there are no dripping taps.
- Sprinkling salt in the pan of outside toilets.
- Keeping some background heating on.
The City Council is not responsible for any repair or replacement caused by tenants' neglect during cold weather.
As a council tenant, if you are going on holiday during the winter you can ask the council to drain down your hot and cold water systems, so they cannot freeze up. Phone the repairs call centre on (0116) 252 7007 to book this free service.
The Adults and Housing department will inspect the communal areas of blocks of maisonettes and flats every five years, and will decorate them when necessary.
Tenants are responsible for other minor repairs and replacements. They are also responsible for putting right any damage that they have caused themselves.
The City Council is not responsible for:
- Damage not due to normal wear and tear.
- The repair or replacement of anything that has been installed or fitted in the property by the current tenant without the written consent of the Corporate Director of Housing.
- The repair or replacement of anything installed or fitted by a previous tenant if you exchanged into that property.
- Making good any internal decoration affected by improvement or repair work, unless agreed with the Director of Adults and Housing in writing, in advance.
If items listed under tenants' responsibilities are damaged as the result of a repair by one of our workers they will be repaired by the Adults and Housing department at no cost to the tenant.
The Adults and Housing department is responsible for the main structure of our properties, and will repair major items such as:
- Foundations.
- External walls, doors and doorframes.
- Window frames.
- Roofs, gutters, rainwater pipes and drainage.
- Water services.
- Electrical and gas services.
- Central heating and hot water systems.
- Communal areas (such as lifts and stairs) in multi-occupied buildings.
The City Council is responsible for insulating the tanks and pipe-work in the loft against frost.
Council tenants are responsible for making sure that outside toilets are properly protected during the winter, and for taking other normal precautions around your home during cold weather. For example:
- Leaving the plugs in sinks and hand basins.
- Making sure there are no dripping taps.
- Sprinkling salt in the pan of outside toilets.
- Keeping some background heating on.
The City Council is not responsible for any repair or replacement caused by tenants' neglect during cold weather.
As a council tenant, if you are going on holiday during the winter you can ask the council to drain down your hot and cold water systems, so they cannot freeze up. Phone the repairs call centre on (0116) 252 7007 to book this free service.
The Adults and Housing department will inspect the communal areas of blocks of maisonettes and flats every five years, and will decorate them when necessary.
Tenants are responsible for other minor repairs and replacements. They are also responsible for putting right any damage that they have caused themselves.
The City Council is not responsible for:
- Damage not due to normal wear and tear.
- The repair or replacement of anything that has been installed or fitted in the property by the current tenant without the written consent of the Corporate Director of Housing.
- The repair or replacement of anything installed or fitted by a previous tenant if you exchanged into that property.
- Making good any internal decoration affected by improvement or repair work, unless agreed with the Director of Adults and Housing in writing, in advance.
Tenants are responsible for other minor repairs and replacements. They are also responsible for putting right any damage that they have caused themselves.
The City Council is not responsible for:
- Damage not due to normal wear and tear.
- The repair or replacement of anything that has been installed or fitted in the property by the current tenant without the written consent of the Corporate Director of Adults and Housing.
- The repair or replacement of anything installed or fitted by a previous tenant if you exchanged into that property.
- Making good any internal decoration affected by improvement or repair work, unless agreed with the Director of Adults and Housing in writing, in advance.
- Damage not due to normal wear and tear.
- The repair or replacement of anything that has been installed or fitted in the property by the current tenant without the written consent of the Corporate Director of Adults and Housing.
- The repair or replacement of anything installed or fitted by a previous tenant if you exchanged into that property.
- Making good any internal decoration affected by improvement or repair work, unless agreed with the Director of Adults and Housing in writing, in advance.
Vinyl Flooring
If your bathroom has been improved, you may have a vinyl floor covering to the complete bathroom floor area. If this is the case, it is important that the flooring is protected from sharp objects that may cut the floor and allow water to leak through to the floor below. Also the flooring must be protected from hot objects such as cigarettes, which can burn a hole in the flooring causing leaks. The flooring should not be painted, sealed or polished. A loose carpet or mat can be laid on top of the flooring but fitted carpets should not be laid as this will also damage the floor.
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