Vandalism and Neglect
Repair work that is the responsibility of the city council is paid for through rent. Obviously, the more repairs are needed means less money is left from rents to pay for modernisation work.
Repairs and replacements not caused by normal wear and tear are the responsibility of the tenant. Tenants have to either do the work themselves or pay a contractor to do it.
Tenants may be able to claim for accidental damage through their own household insurance.
For some repairs and replacements tenants can also pay the Adults and Housing Department to do the work on their behalf.
The city council is not responsible for any repair or replacement work needed as a result of any action or neglect by the tenant. This includes not just the tenant and their family, but also any sub-tenant, other member of the household, visitors or pets.
If damage by vandals has been reported to the police, the city council will normally accept responsibility for the repairs, once we have been given the incident number issued by the police.
It is in all our tenants' interest to try to prevent vandalism on any property and to report offenders to the police, since in the end the costs of repairs are met through rents.
If you would prefer not to report vandalism or any other crime directly to the police, use the Crimestoppers service, telephone: 0800 555 111. Your call will be free and you do not have to give your name.
If you have any questions about getting repairs or replacement work carried out on your council home, please phone the repairs call centre on (0116) 252 7007 or contact the staff at your neighbourhood housing office.
Repairs and replacements not caused by normal wear and tear are the responsibility of the tenant. Tenants have to either do the work themselves or pay a contractor to do it.
Tenants may be able to claim for accidental damage through their own household insurance.
For some repairs and replacements tenants can also pay the Adults and Housing Department to do the work on their behalf.
The city council is not responsible for any repair or replacement work needed as a result of any action or neglect by the tenant. This includes not just the tenant and their family, but also any sub-tenant, other member of the household, visitors or pets.
If damage by vandals has been reported to the police, the city council will normally accept responsibility for the repairs, once we have been given the incident number issued by the police.
It is in all our tenants' interest to try to prevent vandalism on any property and to report offenders to the police, since in the end the costs of repairs are met through rents.
If you would prefer not to report vandalism or any other crime directly to the police, use the Crimestoppers service, telephone: 0800 555 111. Your call will be free and you do not have to give your name.
If you have any questions about getting repairs or replacement work carried out on your council home, please phone the repairs call centre on (0116) 252 7007 or contact the staff at your neighbourhood housing office.