Welfare Rights Service
The Welfare Rights Service provides free information and assistance to help people obtain their correct benefit entitlements.
We offer a confidential service, independent from other parts of the council, including Housing Benefits, to all the people of Leicester.
Benefits Advice Line
Benefits Advice Line
Tel: (0116) 225 4888 (voice and minicom)
Monday, Tuesday & Thursday between 1pm and 4pm
Email: welfare.rights@leicester.gov.uk
If you think that you may be entitled to benefit don’t lose out – call us for help now.
Email: welfare.rights@leicester.gov.uk
If you think that you may be entitled to benefit don’t lose out – call us for help now.
We provide advice on all welfare benefits to the people of Leicester. We can check that you are getting all the benefits you are entitled to, and advise on claims that need to be made. If we cannot help we can pass you to organisations that help to complete forms or give advice on housing, debt or immigration.
We can assist people further if they have been turned down for benefit and want to appeal. We can provide representation at Appeal Tribunals and to commissioners.
Last year we raised almost £4.5 million in additional benefits for people using our service. The Welfare Rights Service was successful in 84% of actual cases with an average award per client of £2,975.
Mr A appealed against the refusal of Disability Living Allowance. Following a successful appeal he was £75 per week better off & received over £3,000 arrears.
We can assist people further if they have been turned down for benefit and want to appeal. We can provide representation at Appeal Tribunals and to commissioners.
Last year we raised almost £4.5 million in additional benefits for people using our service. The Welfare Rights Service was successful in 84% of actual cases with an average award per client of £2,975.
Mr A appealed against the refusal of Disability Living Allowance. Following a successful appeal he was £75 per week better off & received over £3,000 arrears.
Benefit checks and form filling are available at the following venues:
St Matthews Surestart
34 Vancouver Road
St Matthews, Leicester
Tuesdays AM.
Contact 0116 242 6370 (SureStart St Matthews) to make an appointment.
New Parks Customer Service Centre
321 Aikman Avenue
New Parks, Leicester
Wednesdays 10:00am to 12:30pm
Fridays 10:00am to 12:30pm (Pensioners only)
Contact 0116 252 7000 to make an appointment
Healthy Income Project
Tel: (0116) 225 4888
Fax: (0116) 299 5644
This project is able to make appointments for benefit checks and form filling at the following Health Centres:
St Peters Health Centre (Highfields and St. Matthews)
Willowbrook Health Centre (Thurnby Lodge)
Uppingham Road Health Centre (Humberstone and Netherhall)
Beaumont Leys Health Centre (only clients over 60 years of age)
Contact 0116 225 4880/1 to make an appointment
SureStart
Provides benefit checks and help with filling in forms for residents especially!
- Families with young children
- Pregnant Women
In the following areas:
| Braunstone | Thursday AM | David/Carol/Matt |
| Beaumont Leys | Friday AM | Mieke De Backer |
| Belgrave | Thursday AM | Mieke De Backer |
| Eyres Monsell/Gilmorton | Monday AM | Michelle Herbert |
| West Humberstone/Northfields | Thursday AM | Michelle Herbert |
| Thurnby Lodge/Crownhills | Wednesday PM | Michelle Herbert |
| West End | Wednesday PM | Mieke De Backer |
Alternatively, please contact either Michelle or Mieke on 0116 225 4880
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