Your Council Tax bill will say which band your home is in ... more.

Housing Benefit can help you with the part of the rent you have to pay to live in your home, and some other charges.

It does not cover things like water charges, meals, sports facilities, laundry or nursing care. You do not have to be out of work to claim Housing Benefit. The amount of Housing Benefit you get depends on:

 

• your income
• your other circumstances (for example if you are over 60 years of age or disabled)
• the number of people in your home who are dependant on you
• other people who live with you
• rent valuation done by the Rent Officer Service.

 

... more about Benefits.

To make a claim for Housing Benefit you need to fill in an application form. Application forms are available from the Revenue & Benefits Office, Welford House, Welford Place, any of our local Neighbourhood Housing Offices; or the Customer Service Centre in B Block, New Walk Centre, King Street. 

 

Alternatively, you can download an application form.

 

... more about Benefits.

You will need to complete and return a Housing Application Form with any proof that may be required. Housing Application Forms are available from local Neighbourhood Housing Offices, as well as the Housing Options Centres in Bishop Street and A-Block of the New Walk Centre on Welford Road.

 

Alternatively, you can download an application form.

 

... more about applying for a council home.

You can visit or phone your local neighbourhood housing office for advice and information on tenancies and general Housing Management services.   

 

• Find details of your nearest neighbourhood housing office.

All empty properties are allocated to the applicant with the highest need on the list, after we receive the previous tenant’s notice of termination. Therefore, a vacant property may already be on offer to someone else.

Telephone the Waste Management Service line on 0116 252 7002 ... more.

Ring the Waste Management Service line on 0116 252 7002 ... more.

If you are an elderly or disabled person, the depot will gain entry by changing your lock for free. If you are not elderly or disabled the job will be booked and you will be re-charged for the cost of the work.

If you would like to pass on a complaint (or a compliment) about any aspect of the service we provide, you can do so in a number of ways:

 

• You can call 0116 254 9922 and ask to speak to the relevant department
• You can visit one of the Customer Service Centres (New Walk Centre, New Parks or Saffron Lane), or any Council Office
• You can download a Complaints, Comments and Compliments Form, or
• Pass on your compliments, complaints or comments online.

 

Find out more about our corporate omplaints procedure.

Leicester City Council has a policy of challenging and tackling anti-social behaviour. Anti-social behaviour includes loud music, abusive or threatening behaviour, verbal abuse, violence and damage to property.

If anti-social behaviour is by city council tenants, their children or visitors, talk to staff at your neighbourhood housing office, who will take action to help solve the problem.

If the anti-social behaviour is not by Council tenants then people wanting to complain about such behaviour from neighbours should call the Leicester Together Helpline on 0845 605 2222 or Leicestershire Police on 0116 222 2222.

The Housing Department now has a specialist team dealing with the worst cases of anti-social behaviour across the city.  Find out more about the Leicester Anti-Social Behaviour Unit.