Homelessness guide
Leicester City Council produces a Guide To Homelessness booklet with information for people who are homeless or who are about to become homeless. The guide is available from either of the Housing Options Centres at Bishops Street and A-Block, New Walk Centre, Welford Road.
If you have nowhere to stay tonight you should visit the Housing Options Centre at Phoenix House in Welford Place before 4.00pm on the day you realise you have nowhere to stay.
If you have somewhere to stay tonight but think you may be homeless or about to become homeless within the next month, visit the Housing Options Centre or call (0116) 252 8707 to arrange an appointment.
If you have nowhere to stay at weekends or outside of office hours, call (0116) 255 5152 (single people) or (0116) 221 1407 (families).
Only certain people can be given help under current homelessness rules. This means that you may be homeless but still not eligible for rehousing by the Council. If this is the case, we will still provide you with advice and information.
Legally, you are homeless if:
If you have nowhere to stay tonight you should visit the Housing Options Centre at Phoenix House in Welford Place before 4.00pm on the day you realise you have nowhere to stay.
If you have somewhere to stay tonight but think you may be homeless or about to become homeless within the next month, visit the Housing Options Centre or call (0116) 252 8707 to arrange an appointment.
If you have nowhere to stay at weekends or outside of office hours, call (0116) 255 5152 (single people) or (0116) 221 1407 (families).
Only certain people can be given help under current homelessness rules. This means that you may be homeless but still not eligible for rehousing by the Council. If this is the case, we will still provide you with advice and information.
Legally, you are homeless if:
- You have nowhere to stay tonight.
- You have been staying somewhere but have no legal right to stay there and are being told to leave.
- You have been locked out of your home and told not to come back.
- You have somewhere to live but are likely to face violence if you return.
- You are forced to live apart from someone you normally live with, or someone the Council considers it would be unreasonable for you to live with.
- You are forced to leave your home because of harassment.
- You have a mobile home, caravan or boat but do not have anywhere to park or moor it.
Various groups of people have priority need, based on age, disability, pregnancy, dependant children and other special needs. Further information can be obtained from the Housing Options Centre:
Phoenix House, Welford Place, Leicester, LE1 6RN. Tel (0116) 252 8707.
Open:
9.00 am to 4.00 pm (Monday, Wednesday & Thursday)
1.00 pm to 4.00 pm (Tuesday)
9.00 am to 4.00 pm (Friday)