If your complaint is about:

You will need to raise your complaint with the HR/Personnel Section of the Department where the vacancy is held, at least 3 working days before the advertised interview/test date (whichever comes earlier). If no interview/test dates are given on the advert, then you need to contact us 10 working days after the closing date or as soon as possible thereafter. Within 24 hours of your complaint being received, you will be contacted and given the details of the Investigating Officer who will be dealing with your complaint.You should then expect to be contacted with a decision and if your complaint has been upheld, must be prepared if asked to attend for test/interview, as schedules cannot always be changed.

 

Your complaint needs to be received by us within 5 working days of the letter telling you that your application has been unsuccessful. Once you have contacted us, you will be sent an acknowledgement showing details of the Investigating Officer who will be dealing with your complaint and, if you have not done so already, you will be asked to complete and return a Recruitment Complaints Form which needs to be returned by the date stated on the back of it.

We will endeavour to respond fully to your complaint within 15 working days of receiving your completed complaint form.

 

Your complaint needs to be with us within 10 working days of the interview/test date. Once you have contacted us, you will be supplied with details of the Investigating Officer who will deal with your complaint and if you have not already done so, you will be asked to complete and return a Recruitment Complaints Form. We will endeavour to respond fully to your complaint within 15 working days of receiving your completed complaint form.

 

The Investigating Officer will have had no prior involvement in the recruitment to the post you have applied for. They will undertake a thorough review of the paperwork relating to your complaint and come to a decision which will be notified to you in writing.

If you bring a complaint under this procedure, please be assured that it will be dealt with in confidence and any information held or processed by us will be in accordance with the Data Protection Act.

 

If you have any further queries or have a recruitment complaint, you should contact the HR/Personnel Section of the Department where the vacancy was/is held.

 

 

Tel: 0116 252 7371 Fax: 0116 252 7329

Tel: 0116 252 7780 Fax: 0116 224 9047

Tel: 0116 252 8360 Fax: 0116 252 8389

Tel: 0116 252 7097 Fax: 0116 255 0738