City Warden's Duties

Signposting city council services

City Wardens will be promoted as an on-the-street point of contact for the public in relation to all council services. They are able to help take enquiries and complants for other departments and pass the complaint through to customer services

Providing local information

Each ward has its own dedicated named warden and have the knowledge of local Council services and agencies for thier ward. within the city centre they also help visitors by giving directions.

Attending Ward Community Meetings

Every warden attends thier ward meeting and will feed back what they have achieved, what work is being done in the ward and also to listen to the public on what they would like the warden to address.

Participation in community initiatives

The wardens attend carnivals, festivals and fete, community initiatives and are able to provide a gazebo and information stand to promote the service, promote campaigns, education but also to engage with the local community and listen to the issues raised.

Promoting proper waste storage and recycling

Providing advice where waste is mis-presented, not being recycled, domestic flytipping, side waste, promote the use of the Councils free bulky waste collection service, advice and enforcement to businesses who do not have a legal waste collection in place with the correct documentation (waste transfer notes)

On-the-spot environmental enforcements will include:

• Litter Fixed Penalty Notices (FPNs)

• Graffiti & Fly-posting FPNs

• FPNs for unauthorised distribution of free printed material in the free distribution zone

• Dog Control Order Offences

• FPNs re waste receptacle offences (e.g. bins on pavements)

• Nuisance parking offences (i.e. commercial sales or repairing on highway)

• Failure to comply with Street Litter Control Notice (e.g. takeaway litter)

• Failure to produce waste transfer/license documents (duty of care)

• Removal of unauthorised  signs on the highway

• Smokefree FPNs  (smoking in work vehicles)

Other duties that the city wardens undertake include:

• Graffiti & flyposting for removal

• Reporting flytipping and accumulations of litter & rubbish on public & private land (a far more proactive approach than at present)

• Unsightly premises & land reporting (proactive, rather than the current reactive approach)

• Dangerous & stray dog reporting