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Frequently asked questions.....

Why have we changed from boxes to bags?
Is it ok if I put my bags out before my collection day?
What if I have more than one bag to put out?
How many bags are on a roll?
Do I have to put each material in a separate bag?
Why do I need to rinse out items?
What should I do with large bits of cardboard?
If the bag breaks, will the collection crew pick it up?
How do I get more bags if I have lost my sticker?
Why are the bags orange?
I get an assisted collection for my black bin, will I get one for my orange bags?
What if I am unable to put my bin or bags out for collection?
What happens if I put the wrong items in the orange bags?
What should I do with my household batteries?
What should I do with energy saving lightbulbs?
What happens to my recycling?

 

Why have we changed from boxes to bags?

Changing to a bag will make it easier for you to recycle a wider range of items. As you can put out more than one bag, you can recycle more. Also, your street will be tidier as you can tie the bags up after you have filled them, which helps to reduce litter. As the bags are taken away with the recycling, nothing is left on the streets after the collection (unlike the boxes). This will enable Leicester to improve its recycling rate and help reduce the amount of waste sent to landfill.

 

Is it ok if I put my bags out before my collection day?

No, your black bin and orange bags should only be put out on the street on your collection day.

 

What if I have more than one bag to put out?

That is ok – use as many orange bags as you need, but please try to ensure you fill them up to reduce wastage.

 

How many bags are on a roll?

 The first roll we delivered had 50 bags on it. When you order more bags, each roll will have 30 bags on it.

 

Do I have to put each material in a separate bag?

 No, each bag can contain any mix of the recyclable materials accepted.

 

Why do I need to rinse out items?

Rinsing items ensures that any food waste is removed.This is important because it reduces smells and will ensure that the recycling is not attractive to rats, foxes and other animals. Also, food waste will contaminate the materials

in your orange bag, which may mean that we cannot recycle them.

 

What should I do with large bits of cardboard?

 If you have large pieces of cardboard you can flatten them and place them under your orange bags for collection.

 

If the bag breaks, will the collection crew pick it up?

The orange bags are specially designed for recycling and are strong. However, if there is a spillage of waste on the footpath or road, the recycling crew will either attempt to clear it up themselves or they will report it so that it can be cleaned up by our Cleansing Services team.

 

How do I get more bags if I have lost my sticker?

 Don’t worry - if you don’t have a yellow sticker you can more bags by calling 0116 252 7002.

 

Why are the bags orange?

 A distinctive colour was required to reduce the chance of the crews missing any collections. Other colours were considered but many are already used for other services i.e. yellow is used for clinical waste, green is used by City Cleansing services for trade waste.

 

I get an assisted collection for my black bin, will I get one for my orange bags?

 Yes, if you already have an assisted collection for your bin we will

automatically provide an assisted collection for your orange bags. Just leave your bags next to your bin as normal.

 

What if I am unable to put my bin or bags out for collection?

 Householders that are elderly and/or disabled and cannot present their bags at the kerbside for collection can request assistance. In such cases the collection of recyclables can be made from an agreed point, for example from the side gate, with bins being returned once emptied.

 

To request an assisted collection please contact us.

 

What happens if I put the wrong items in the orange bags?

 If an orange bag is badly contaminated with food or garden waste etc.

the recycling crews will not be able to collect it. They will put a note

through your door explaining how you have contaminated the recycling

and they will inform a separate crew which will collect the contaminated

recycling and where possible, recycle it.

 

What should I do with my household batteries?

 Batteries contain toxic materials so please do not dispose of them in your black bin or orange bags. You can take them to the Community Recycling Centres but you can also now recycle them at most shops and supermarkets - in fact most places that sell batteries will have a collection point. In the long-term, why not consider rechargeable batteries instead?

 

What should I do with energy saving lightbulbs?

 Energy saving or low energy lightbulbs contain small amounts of hazardous materials and should not be put into your black bin or orange bags. They can be recycled at the Community Recycling Centres.

 

What happens to my recycling?

 The recycling collected in the orange bags is sent to a Materials Recovery

Facility (MRF). At the MRF, the recycling goes through a number of

processes to separate out the different types of materials, including:

 

  • Bag splitter – opens any bags and breaks up the recycling for sorting.

  • Optical sorters and air jets – these identify and separate the different

    types of plastic.
  • Different sized filters – separate cardboard and glass.

  • Magnets and eddy currents – separate ferrous and non-ferrous metals.

  • Picking lines – some items are still checked by staff on a picking line,

  • this helps to ensure quality and reduce any contamination.

 

Once separated the materials are baled and sent on to the next location

where they will start to be recycled. We try to ensure as much as possible

is recycled in the UK.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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