School contact details can be found via our Schools Directory.
General enquiry services for children and young people can be raised with the Schools Complaint Support Service on 0116 252
7009, option 4 or email education.enquiries@leicester.gov.uk
Schools are statutorily required to have their own complaints procedures. These are separate and distinct from the Council's complaints procedures.
Informal concerns should be raised with your child's class teacher and many issues can be resolved at this stage.
Formal complaints should be made to the Headteacher/Principal. A complaint may be made in writing or in person by making an appointment. You should make it clear that you wish to make a formal complaint.
If you are not satisfied with the outcome of the Headteacher/Principal's investigation into your complaint, or your complaint is about the Headteacher/ Principal, you may complain to the Chair of the school/college's Governing Body. Your complaint should be made in writing, placed in an envelope market "Private and Confidential, to be opened by addressee only" and addressed to "The Chair of Governors (name school)" and delivered to the school/college office. The staff will ensure your complaint is passed unopened, to the Chair of Governors.
If you need assistance with preparing your
complaint please contact the Schools Complaint Support Service on 0116 252
7009, option 4.
To see a copy of "Guidance about making a complaint about a school" please see the link below.
