The Local Government Ombudsman (LGO) provides a free, independent and impartial service. They consider complaints about the administrative actions of councils and some other authorities. The LGO cannot question what a council has done simply because someone does not agree with it.
If the LGO find something has gone wrong, such as poor service, service failure, delay or bad advice, and that a person has suffered as a result, the Ombudsman aims to get it put right by recommending a suitable remedy. The LGO also uses the findings from investigation work to help authorities provide better public services through initiatives such as special reports, training and annual letters.
The annual letter attached below provides a summary of the complaints we have received about Leicester City Council. Including comments on the authority’s performance and complaint-handling arrangements, where possible, so they can assist with our service improvement. This data will provide useful information on how people experience or perceive our services.
Also see: Comments, Compliments and Complaints