This page is to let you know the standards we expect to meet in the way we treat you, our customers.
We aim to:
- Be courteous and friendly at all times.
- Answer telephones promptly within 6 rings and wherever possible, sort things out there and then.
- Reply to letters and emails within 10 working days.
- Welcome your views and take them into account in the way our service is provided.
- Get things right first time but put things right quickly if we make a mistake.
- Deal with complaints fairly and in line with our complaints procedure.
- Give all our customers fair and equal treatment.
- Put you in touch with other advice organisations if you need them.
- Deal with your affairs on a confidential basis.
- Do our best to assist those of you with special needs.
If you feel we are not sticking to these, please let us know.
