We want to provide you with the best possible service. You can help us to do this by:
- Having your account number ready when you contact us.
- Talking to us politely.
- Staying calm and patient if we have to keep you waiting.
- Telling us when your circumstances change – e.g. when you change address.
- Contacting us immediately if you are having trouble paying your bills on time.
- Keeping to any payment arrangements we agree with you.
- Replying as quickly as you can if we have to ask you for more information.
- Telling us how you think we can improve our service.
- Keeping our waiting areas clean and tidy.
- Letting us know if you have any special needs.
An interpreter service is available on request.