What type of courses to you deliver?
Do you run courses for individuals or groups?
Where do I send my enrolment form to?
What type of courses to you deliver?
All of our courses are listed on this web site and details can be found by using the navigation area on the left hand side of this web page.
Do you run courses for individuals or groups?
Either.
Some of our courses are only delivered to groups and this information will be on the relevant course information.
Other courses can be delivered to individuals or groups of people. If you have a group of 10 or more please rimng 0116-252-6417 for our group rates.
Where do I send my enrolment form to?
Please fill in and return the enrolment form along with your correct course fee to:
Food Safety Training Team
Regeneration and Culture Department
Leicester City Council
New Walk Centre
Welford Place
Leicester
LE1 6ZG
When should I send my enrolment form?
The enrolment form and course fee must be sent at least 10 days prior to the date of the course.
How can I pay for my course?
There are several ways you can pay:
CASH: You can pay at the Customer Services on King Street
CHEQUE: You can post your cheque with your enrolment form
CARD: You can pay by Credit or Debit Card by telephoning 0116-252-6417 once your enrolment form has been sent
INVOICE: If you are a company and/or have several people attending a course you can request an invoice. Please state this on your enrolment form
ITJ: If you are a LCC department you can pay by putting your Internal Cost Centre on the enrolment form.
All payment must be received before the date of the course.
What language will the course be in?
The course will be delivered in English unless otherwise stated.
It is recommended that all candidates have a minimum of Level 1 in Literacy in order to cope with the course.
How will I know the course is going ahead?
Once we have received a sufficient number of enrolments for the course to go ahead, full course joining details will be sent to you.
Please note: Confirmation of receipt of your enrolment form will NOT be sent before this time.
If you need to know if we have received this please ring 0116-252-6417
Can I cancel my booking?
If you wish to cancel or transfer to another course within 10 days of the course date, a 50% cancellation fee will be charged, plus the full cost of any rebooked course.
What happens if I don't attend the course?
If you fail to attend a course you have booked a 100% cancellation fee will be charged.
Where are the courses held?
All courses are held at New Walk Centre unless otherwise stated.
Where can I park my car?
There are several nearby car parks as shown on the Leicester City Council Car Parking map .
What time does the course start and finish?
All courses start at 9.30 am and you need to be here by 9.15 am to allow for course registration.
Any different or specific details will be on your confirmation letter.
All courses end between 4.00pm and 4.30pm unless otherwise stated on your confirmation letter.
What do I need to bring with me on the day of the course?
A course booklet will be provided to you but it may help to bring some paper and a pen to make your own notes.
You must also ensure that you bring some photographic ID.
It is a requirement of the awarding body that candidates show photographic identification on the day of the exam. This can be in the form of Works Id, passport, driving licence, students id, bus pass etc. If you have no photographic identification then a photograph must be endorsed by a professional person to confirm the identity.
Is there a test and what will it be like?
On Level 2 courses there is a multiple choice test which involves reading the question and a choice of answers and making a decision on which is the correct answer.
You will not be expected to write long sentences but you will need to be able to read the test paper.
On other level courses this procedure is different so when making your booking ask for more information.
If I can't read very well or I am dyslexic can I get some help?
Yes. When booking your place either say over the phone or put this on the enrolment form. You will also be asked on the day of the course if you need any help with reading the test paper.
What do I have to wear?
The dress code is smart casual for all courses. We recommend that for first aid courses trousers are worn due to the practical nature of the course.
Are drinks or food provided?
Drinks are provided on all courses but lunches are only provided on Level 3 and Level 4 courses. There are plenty of food shops in the city centre where you can buy food or you are welcome to bring your own packed lunch with you.
What happens if I don't pass?
All courses differ but mainly you are allowed to resit the test once after you have failed the first time. There is an extra fee for this that varies from course to course. If this happens you will be given all this information.
What happens if I have a complaint?
Initially please contact us on 0116-252-6417.
If it cannot be resolved we will send you the Leicester City Council Complaint Procedure.
What is your equality and diversity Procedure?
We accept all people onto our training courses and if you have any special requests we will try and accommodate them. The full Leicester City Council 's procedure link is here.
What do I do if I have any more questions?
Please ring us on 0116-252-6417.
