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About Housing

Leicester City Council offers one of the most comprehensive and successful housing services in the country. We provide a wide range of front-line services for individuals and communities – services that make a huge difference to the quality of day-to-day life in the City.

  Download the Housing Strategy 2005 - 2010

  • Landlord responsibilities
  • Day-to-day repairs and modernisation projects
  • Tenant and resident associations
  • Private sector housing
  • Homeless services
  • Housing for older and disabled people
  • Housing benefit.

Housing is not just about bricks and mortar. The condition of your home affects many other aspects of life:

  • Your health
  • How well your children are doing at school
  • How much money you have left at the end of the week
  • Your sense of personal safety
  • The stability of life in your neighbourhood
  • Engaging in life in the wider community.
The housing service in Leicester has a strong track record of achievement, both in our own right and in partnership with other public, private and voluntary sector agencies.

Landlord responsibilities

Leicester City Council is the biggest landlord in Leicester, letting, managing and maintaining approximately 22,200 homes across the City. As landlord our responsibilities include:

  • Collecting rent
  • Handling transfers and exchanges
  • Providing help and advice on tenancy issues
  • Dealing with incidents of racial harassment and other anti-social behaviour.
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Day-to-day repairs and modernisation projects

We deal with all the day-to-day repairs for our properties, including gas servicing and annual gas inspections and also carry out large scale modernisation and improvement projects. These major programmes include:

  • Providing new PVCu windows and doors
  • Re-roofing, re-wiring and re-cladding
  • Refurbishing kitchens and bathrooms
  • Tenant and Resident Associations.
We enjoy very effective tenant and resident consultation and participation with Tenant and Residents Associations (TARAs) across the city, making sure our services are designed and delivered to meet customers’ needs.
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Private Sector Housing

We are also concerned with private sector housing, especially in areas where high proportions of housing are unfit or in poor condition. Over the many years of our pioneering Renewal Strategy thousands of inner-city homes have been renovated through grant aid and with the help of our locally-based staff. Associated services, such as home maintenance and crime prevention, help keep properties in good order and encourage a sense of community safety.
We work in partnership with housing associations and developers to renovate existing properties, bring empty homes back into use and build new properties, in particular to meet the need for particular types of accommodation, such as accessible, life-time housing or larger homes for BME (Black and Minority Ethnic) families.

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Homeless services

Leicester City Council provides services for people who are homeless or are threatened with homelessness is another key area of our work. We work In Partnership with other public and voluntary sector organisations and offer advice and information, temporary accommodation in hostels, medical care, and family support.
We also run projects to prevent homelessness and help create sustainable communities, such as Supported Housing, Community Care and STAR (Supporting Tenants and Residents).

Our Housing Options Centre offers a broad a range of advice and information for people with housing problems across all tenures.

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Housing for older and disabled people

Housing for older and disabled people is also a priority. The housing services we provide for older and disabled people include:

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Housing Benefit and Council Tax support

Homes cost money: through Housing Benefit we help homeowners, council and private tenants across all tenures pay their rent and Council Tax and sustain their homes. We now also run the Council Tax collection service for the City. We work with the Supporting People programme to channel funding to meet the housing and housing support needs of the most vulnerable of our citizens.

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Energy efficiency

Housing also makes a major contribution to improving energy efficiency in Leicester. District heating schemes, dramatic improvements to the energy efficiency of our council housing through modern heating systems, loft and cavity wall insulation, PVCu double glazed doors and windows, and Energy Sense all play their part.

Energy Sense

Energy Sense offers an integrated service across all tenures to help householders increase the energy efficiency of their homes, make them healthier places to live in, and reduce waste and pollution.