When you report a repair it is placed in one of the following three categories:
Priority 1 - Emergency work
Priority 2 - Urgent work
Priority 3 - General repair work
Priority 1
Emergency repairs are dealt with within 12 hours. Typical emergency jobs include:
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Total failure of electrical power and/or lights
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Serious leaks in the water systems and/or roofs (only when the tenant cannot control the leak adequately and there is a danger of damage to property and/or belongings)
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Gas leaks
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Overflow running 'full bore'
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Gale/storm damage to main buildings (where life or property are in danger)
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Blocked drains
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Blocked sink wastepipes in tower blocks
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No heat - where a vulnerable person is living in the property (or other exceptional circumstances)
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Toilet not working (where there is only one at the property)
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Emergency security 'make safe' repairs, eg. fixing locks, boarding up windows
Priority 2
Urgent Work is dealt with within an average of 5 working days. Urgent jobs include:
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Electrical repairs (except emergency work, waylights and rewires)
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Minor leaks in the water system
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No heat or hot water
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Blocked sink waste pipes
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Toilet not working
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Minor repairs to windows or doors where building security is affected
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Glass replacement where security is affected
Priority 3
General repair work is completed within an average of five weeks. These jobs include all the other everyday non-emergency and non-urgent repairs.
