As a city council tenant you have the right to have repair work carried out under the legal contract between the city council and yourself, as set out in the Conditions of Tenancy. Details can be found on the Direct.Gov website.
The regulations cover the following:
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total or partial loss of electric power
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unsafe power or lighting socket, or electrical fitting
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total or partial loss of water supply
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total or partial loss of gas supply
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blocked flue to open fire or boiler
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total or partial loss of space or water heating
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blocked or leaking foul drain, soil stack, or toilet pan (where there is no other working toilet in the dwelling)
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toilet not flushing (where there is no other working toilet in the dwelling)
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blocked sink, bath or hand basin waste pipes
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tap which cannot be turned
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leaking from water or heating pipe, tank or cistern
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leaking roof
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insecure external window, door or lock
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loose or detached bannister or hand-rail
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rotten timber flooring or stair tread
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door entry-phone not working
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mechanical extractor fan in internal kitchen or bathroom not working.
If the City Council do not carry out a repair listed above within the time limit given, please contact our Tenants' Advice and Repairs Service on (0116) 2527007.
