Since December 2010 Leicester City Council Housing Services has taken over responsibility for the management, repairs and maintenance of all Sheltered
Housing tenancies. The information included in this handbook is aimed specifically at these issues.
When you sign for a Sheltered Housing tenancy you will be given a copy of the Sheltered Housing Tenants' Handbook. This contains a range of information that will be helpful to you during the course of your tenancy and includes sections on:
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Our Promises to Customers
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Our Service Standards
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How to contact us
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Emergency contact numbers
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Comments, Compliments and Complaints
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Your responsibilities as a tenant
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Living in your home
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Role of the Neighbourhood Housing Office and Estate Management Officer
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Communal areas
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How to dispose of your rubbish
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Recycling
