STAR is a housing-related support service for people living in Leicester.
- We help people who are at risk of losing their home.
- We help people who are moving into a new home.
STAR works with single people, couples and families from three months to up to two years.
STAR can give you support and information on housing related-issues in the following areas:
- If you are at risk of losing your home.
- Problems with money, low-level debt or benefits.
- Issues around your mental health, physical health, and/or drug and alcohol use.
- Problems with self-confidence, we can help you build up your self-confidence so that you can deal with issues yourself.
- If you are isolated in your home or the area that you live in.
- Setting up your new home – we help you to try to access funds for furniture.
- We can help find you training, education and a job.
- Problems with gas or electricity suppliers.
- Access to energy efficiency schemes to make your home warmer and cheaper to run.
Support workers and agencies can make referrals to STAR via an
online referral form.
Your worker will provide support in one-to-one sessions. You will agree on a support plan with your STAR worker to work towards achieving your goals. Below is a list of typical goals that your STAR worker may set for you:
Money matters:
- Maximising income
- Debt reduction
- Finding paid work
Education and leisure:
- Training and education
- Leisure
- Contact with friends, family and the community
Being healthy:
- Accessing health care and specialist services
- Promoting a healthier way of life for you and others
Staying safe:
- Reducing the chance of harm in the home and in the wider community
Making a positive contribution:
- Getting involved and making a difference in whatever you choose
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There are six teams based across the city. The teams have shop fronted offices on:
- Beaumont Leys (tel 0116 225 4780)
- Braunstone (tel 0116 223 2177)
- Highfields / St Matthews (tel 0116 223 2090)
- Humberstone (tel 0116 221 1741)
- New Parks (tel 0116 291 4655)
- Saffron / Eyres Monsell (tel 0116 229 3610)
STAR also has support workers based in other services which include:
This means that the service accessible to all across the city.
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STAR teams
- STAR teams consist of housing-related support workers, administration assistants, senior case workers and a team leader, who is always on-hand to help.
- Each tenancy support worker carries approximately 16 cases and can work with a service user for up to two years.
- STAR is funded by Supporting People and managed by Leicester City Council.
- STAR is accessible to anyone in the city of Leicester regardless of age, gender, disability, religion/beliefs, race or sexual orientation.
STAR referrals
Support workers and agencies can make referrals to STAR by filling in an
online referral form.
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