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Council Tax Enquiries

Telephone - You can phone us on 0116 454 1005. You will either connect directly to a member of staff, or connect to an automatic system that will put you through to the first available person. The automatic system also has options for you to leave your debit or credit card payment details, or to ask for a form to change your payment method.
 
The office telephone hours are:
Mondays to Fridays, 8am -  6pm
 

Fax - You can fax details to us using the fax number 0116 254 7322 or 0116 233 9923.
 

Email - You can email us at: council.tax@leicester.gov.uk 
 

Personal Visit - You can visit us at our office at:
Customer Service Centre

91 Granby Street

Leicester

LE1 6FB

Link to Customer Service Centre map


The office enquiry hours are:
8.30am – 5pm on Monday, Tuesday and Thursday

9.30am – 5pm on Wednesday

8.30am – 4.30pm on Friday

 
Write to us:
Revenues and Benefits Service 

Wellington House

22-32 Wellington Street

Leicester, LE1 6HL


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Council Tax Fair Processing Notice

How we will use your information:

 

The information that you provide will be processed in accordance with the provisions of the Data Protection Act -1998 and relevant legislation. This authority has a duty to protect public funds it administers, and may use information held about you for the prevention and detection of fraud and other lawful purposes. This may include, but not be limited to, matching Council Tax data with Electoral Registration records. The Council will also use the information for the purpose of performing any of its statutory enforcement duties. It will make any disclosures required by law and may also share this information with other bodies responsible for detecting / preventing fraud or auditing / administering public funds.  We will not disclose your personal information to third parties for marketing purposes. 

 

Further information can be obtained from the Council & Democracy section of our website, by e-mailing the Data Protection Coordinator or by writing to:

 

Information Governance

Information and Support,

Leicester City Council,

B3, New Walk Centre,

Welford Place,

Leicester, LE1 6ZG

 

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Bailiffs

If you have received contact from the Council's bailiffs, you should arrange to make payment of the debt to the bailiffs, not to the Council.

 

Bristow & Sutor

Telephone: 0871 677 0070

 

Rossendales

Telephone: 0845 644 4100

 

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Housing Benefit and Council Tax Benefit Enquiries

You can contact the Benefits section as follows:
 
Telephone - You can phone us on (0116) 454 1006.
 
The office telephone hours are:
Mondays to Fridays                      :        8:00 a.m. - 8:00 p.m.
Saturdays                                             8:00 a.m. - 1:00 p.m.

Minicom - This is available for deaf and hearing-impaired callers with Minicoms only. The number is 0116 252 6926.
 
Fax - You can fax details to us using the fax number 0116 254 6825.
 
Email - You can email us at: housingbenefits@leicester.gov.uk
 
Personal Visit - You can visit the office at:   
Customer Service Centre

91 Granby Street

Leicester

LE1 6FB

Link to Customer Service Centre map 


The office enquiry hours are:

8.30am – 5pm on Monday, Tuesday and Thursday

9.30am – 5pm on Wednesday

8.30am – 4.30pm on Friday

 

Write to us:
Revenues and Benefits Service
Wellington House
22-32 Wellington Street
Leicester, LE1 6HL


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