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Page updated on 18th December 2014:


Information on our homeless services (and others in the city) over the holiday period can be downloaded as a PDF document at the bottom of this page.

You may be in a situation where you are, or will soon become homeless.  For example, if you have been given notice to quit by your landlord and have nowhere else to go. 


The housing options service will be able to help and advise you on what to do, including referring you to homeless support services. This could include help to find temporary or alternative accommodation, whether short or long term.


Contact the housing options service

If you need support contact the housing options service.


Visit us:         


Housing Options Centre

Phoenix House

Welford Place




Our office is open:


Monday                    9am till 4pm

Tuesday                   1pm till 4pm

Wednesday              9am till 4pm

Thursday                 9am till 4pm

Friday                      9am till 4pm


Call:                0116 454 1008


Our advice line is open:


Monday                     9am till 5pm

Tuesday                    1pm till 5pm

Wednesday               9am till 5pm

Thursday                   9am till 5pm

Friday                        9am till 4.30pm


Out of hours emergency contact


Emergency accommodation may in certain circumstances be provided at weekends and outside office hours.  To find out if you are eligible, please call us:


  • Families: 0116 221 1407


  • Singles and couples: 0116 221 2770