Services we offer
The Welfare Rights Service provides free information and assistance to help people obtain their correct benefit entitlements. We offer a confidential service, independent from other parts of the council (including Revenues and Benefits) to all the people of Leicester.
We provide advice on all welfare benefits to the people of Leicester. We can check that you are getting all the benefits you are entitled to, and advise on claims that need to be made. If we cannot help we can pass you to organisations that can help you complete forms or give advice on housing, debt or immigration.
We can also help people if they have been turned down for benefit and want to appeal. We can provide representation at First-tier and Upper Tribunals.
In 2012, the Welfare Rights Service raised over £6 million in additional benefits and tax credits for Leicester residents. The Welfare Rights Service was successful in most cases with an average award per client of over £2,000.
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Benefits Advice Line
If you think that you may be entitled to benefit don’t lose out – call us for help.
Tel: 0116 256 8211 for advice on Welfare Benefits (Monday, Tuesday, and Thursday between 1pm and 4pm)
Alternatively, email us for general information on Welfare Benefits
Details of benefit changes under welfare reform
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Benefit checks and form filling support
Benefit checks and form filling are available at the following locations:
St Matthews Surestart
34 Vancouver Road, St Matthews, Leicester
Tuesdays mornings
Call 0116 242 6370 to make an appointment.
New Parks Customer Service Centre
321 Aikman Avenue, New Parks, Leicester
Fridays 10am to 4pm
Call 0116 252 7000 to make an appointment
St Peters Health Centre
Framland House, Highfields
Call 0116 256 8233 or 0116 256 8217 to make an appointment
SureStart Children Centres
Benefit checks and help with filling in forms (for pregnant women and families with young children only)
- Beaumont Leys and Stocking Farm
- Bewcastle / Mowmacre
- Braunstone Frith
- Eyres Monsell and Gilmorton
- Highfields
- Mayfield
- North Evington
- Northfields and West Humberstone
- Rowlatts Hill
- Rowley Fields
- Woodbridge
Call 0116 256 8233 or 0116 256 8217 to make an appointment
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