Communicating Effectively

On-Line Learning

• SCILS(http://www.scils.co.uk/)  -  learning materials  -  induction

• SCILS(http://www.scils.co.uk/)  -  learning materials  -  individual session  -  listening skills - You need to register to use this site, when you register you need to quote our organisation reference number which is 188LCIN001.

   

Learning outcomes:  (what you could expect to achieve)

• Induction standard 4 outcomes

• Understand how to listen to the whole person.  Understand what is involved in active listening.  Have developed listening skills.  Understand what are the blocks to listening.

Training Event

Title: Communicating Effectively (1 day course)

Date(s): 6 September 2011

               8 November 2011

               3 January 2012

               6 March 2012

Target group: New adult social care staff who work with users and carers. This event is suitable for people in the above role who work in the independent and voluntary sector.

Learning outcomes:  (what you could expect to achieve)

Know what motivates people to communicate and recognise the main barriers to communication.

• Understand how behaviour is a form of communication including behaviours that challenge.

• Understand and how to use the basic forms of verbal and non-verbal communication including how to listen effectively and how to use touch appropriately.

• Understand the importance of working in partnership with unpaid carers families advocates and other professionals

• Understanding specific communication needs

• Underpinning knowledge for Adult Common Induction Standard 4.1  4.2

Contact

Suresh Mistry           

Tel No: 0116 2211711 (39 1711)

E-Mail: Suresh.Mistry@Leicester.gov.uk

Booking & Administration:

Sangeeta Patel      

Tel No: 0116 2211233 (39 1233)

E-Mail: Sangeeta.Patel@Leicester.gov.uk