Social Care Records are the information we hold about people who receive services from us. This information is recorded on paper and/or held on computer.
It is essential in helping us to manage, plan and improve services. In some cases it is a legal requirement that we hold this information.
If you want to see your records you must make your request in writing to:
The Corporate Director
Leicester City Adult Social Care Services
1 Grey Friars, Leicester, LE1 5PH
Telephone: 0116 252 7004
Email: customer.services@leicester.gov.uk
Minicom: 0116 252 7011
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When contact is made with us, we record basic information such as.
- Your name, address details, your date of birth, etc.
- We keep a record of any services that we currently provide or have previously provided.
- We keep details of relevant services provided to you by other organisations.
- We keep information about your personal and family circumstances, as well as information given to us by people such as your doctor, may be recorded if relevant.
- Our records include information on staff or agencies involved in the care of others, and may include details of individuals who come into contact with vulnerable children and adults.
Keeping records is an important part of our everyday work, and is a responsibility that we take very seriously.
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You have the right to see records that we hold about you.
- You can also arrange for someone else to access your records on your behalf, although we need you to give permission for this in writing.
- If you are unable to make a written application and do not have a friend or relative who can help, you can contact us and we will assist you to find help to do this.
- If you have a social worker they will be able to explain what to do.
- If you attend a day centre or residential establishment, a member of staff there will be able to advise you.
We have a legal duty, under the Data Protection Act 1998, to allow you to see information held on record, normally within 40 days of receiving your written request.
The Data Protection Act 1998 is the key legislation covering all aspects of information processing.
Personal information is also held subject to the Freedom of Information Act 2000, the Human Rights Act 1998 and common law.
We are very careful to ensure that all personal information that we hold is up-to-date, accurate and secure.
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If you would like to know more about how your information is used, please speak to your social worker, or contact:
The Team Manager (Information Governance)
Leicester City Adult Social Care,
1 Grey Friars, Leicester, LE1 5PH
Telephone: 0116 256 8229
Email: sc&h.records@leicester.gov.uk
Complaints Procedure
If you are not happy about the information we record or how we have recorded it, Please click the Complaints Procedure for further information.
The Information Commissioner’s Office
The Information Commissioner is responsible for overseeing the national implementation of the Data Protection Act 1998 and the Freedom of Information Act 2000.
If you want further general information about how this legislation affects you, you can contact:
The Information Commissioner
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 01625 545 745
Email: mail@dataprotection.gov.uk
Website: www.dataprotection.gov.uk
This information is available in the booklet called ‘Your social care record’ that is available to download or print off.
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