We provide social care services for adults and older people in Leicester.
Our aim is to arrange personal care for people so that they can live independently in their own homes for as long as they want to or are able to. We also help people to arrange their own support.
The sorts of services we might help to provide include giving advice, arranging care services at home or elsewhere, and supporting carers.
We work with lots of different people to help them to live more independently, including:
- older people
- people with physical and/or sensory disabilities
- people with learning disabilities
- people with mental health difficulties
- people with HIV/AIDS
- people with drug or alcohol problems
- people with a long-term or terminal illness
- people leaving hospital
- people caring for any of these groups.
Because we have a limited budget, we have to make sure our services reach the people who need them most. That’s why, when you ask us for help, we will carry out an assessment to determine what your needs are and how we might be able to help.
We will discuss with you, your family and people who help you what can be done for you, what the best option will be for you and whether there will be any charges involved.
Our main office and correspondence address is at Grey Friars.
Write to us or visit us, Monday to Friday, 9am-4pm, at:
Leicester City Council
Adult social care
1 Grey Friars
Leicester LE1 5PH
The service is available during normal office hours. Our opening hours are Monday to Friday, 9am-4pm.
Our phoneline is open Monday to Thursday 8.30am-5pm, Friday 8.30am to 4.30pm.
We also have an emergency team working outside of office hours, including weekends and bank holidays. They will respond to any crisis that can’t wait until the next working day. The emergency team can be contacted on 0116 255 1606.
We provide many different social care services for adults, and these have different costs. You might be eligible for financial support from us to help meet these costs.
To find out more, see our pages on eligibility criteria, applying for social care services, assessments and charges for services.
Independent advice may be helpful when discussing any suggestions or recommendations that are put to you or those who look after you.
People who can give you independent advice include:
People with a hearing loss might also like to contact Action Deafness, which provides services on our behalf:
1st Floor, Peepul Centre
Leicester LE4 6DP
Tel: 0844 593 7440
Fax: 0844 593 8441
Minicom: 0844 593 8442
SMS: 07949 632 644
An interpretation service is available to help people whose first language is not English.