The home care service helps you live safely at home, by providing support with day to day tasks.
The service employs male and female staff that represent the cultural diversity of our city. Many staff can speak more than one language and are specially trained to help you.
Social care assistants provide a range of support, including:
- preparing meals
- helping to manage money
- personal care
- helping with childcare.
The amount of home care that is provided will depend on your assessed needs and circumstances. This will change as your needs change.
You will receive a letter which shows the days and times to expect the social care assistant, and the name of the social care manager responsible for the services.
We aim to provide a high standard of care, which is flexible to cater for individual needs.
We expect all of our staff to be courteous and helpful and, at all times, they should:
- be reliable and on time
- have clear identification which includes wearing the recognisable home care uniform
- treat everyone equally, and with respect and dignity
- respect a person’s right to privacy and be discreet about their personal affairs
- help everyone to express their wishes and make choices for themselves
- acknowledge people’s personal beliefs, religion, culture, etc, and be able to communicate in the language of the person using the services, where necessary.
Who can use the service?
You need to have an assessment before home care can be provided.
How much does the service cost?
Some people receive home care free of charge. Others have to pay for it. It all depends on the person’s financial circumstances.
If you have to pay, you will be told in writing how much the charge is. You will also be given the choice of how to pay.
Other useful information
Care Quality Commission* – independent inspectorate of all social care to ensure that we provide a good quality service