Caring for others - Results from the November 2009 Carers’ Survey

Thank you very much for taking part in Leicester City Council’s survey of people who care for others, which we conducted between November 2009 and February 2010.

The survey helped us to find out what you think of our services.

The information we gained showed us what we are doing well and where we need to make improvements.

This his a summary of your views about the services received by you or the person that you care for.

Questionnaires were sent out to 908 carers 456 (50%) were completed and returned.

• 64% stated that they were satisfied to some extent with the services offered by Social Services, either for themselves or for the person they cared for.

Of those carers receiving support:

• 65% reported that they found it easy to get the support or services they need as carer.

• 34% stated that they had received a break from caring lasting up to 24 hours;

• 94% stated that care workers and personal assistants treated them with dignity and respect.

• 26% stated they had received a break of more than 24 hours.

• 38.5% of respondents reported that their health in general was good or very good; a further 49% stated that their health was fair.

What we have done

• We have contacted several carers who expressed concerns, have discussed their position and aimed to improve things for them and the person they care for.

• We have held a prize draw of those people who responded. Mr A from Clarendon Park and Mr J from Northfields have claimed their £20 prize vouchers.

What happens next

• The Department of Health will use the results nationally
  and will challenge local health and social care providers
  to make improvements where they are needed.

• Your feedback will be used to help us in improving our
  services. We will continue to consult and involve carers
  and service users in the design of future services.

• Our Leicester Carers Strategy work is addressing a
  number of improvement areas.

Contacting us

Leicester City Council, Customer Services on 0116 252 7000
E-mail: customer.services@leicester.gov.uk
Call us 8am to 8pm Monday to Saturday.

Further information and support

CLASP have been providing services for carers in Leicester since 1995. During this time CLASP have raised and committed resources to specific projects and developed a range of services to meet the needs of carers.

Services include:

• Advocacy and support

• Information and advice

• Emotional support - counselling and befriending

• Training

• Carers support groups

Specific projects in the city of Leicester include:

• NHS Homes Advocacy

• Mental Health Reprovision Advocacy

• Development work for carers of adults with drug and alcohol problems

For more detailed information about our services please contact us on 0116 2510 999 or by email at
enquiries@claspthecarerscentre.org.uk

http://www.claspthecarerscentre.org.uk

Where appropriate CLASP can also sign-post carers to other organisations who can provide specialist support.