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The Domiciliary Home Care Service provides support to people who are disabled, have mobility problems or, because they are recovering from an operation, people who find it difficult to cope with daily living tasks.
The service employs male and female staff that represent the cultural diversity of our city. Most of the staff have the ability to speak more than one language and are specially trained to help service users.
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Before Domiciliary Home Care is provided, an assessment of your need will be conducted. This is simply a way for us to gather information about your needs so that we can learn about the difficulties you are experiencing and how best we can help.
If the assessment determines that you are eligible for home care help, it is likely that our in-house Domiciliary Home Care Service will initially provide your care. This specialist team will work together with you to ensure that the services you receive meet all your needs.
During this period there will be specific focus on promoting independence. After four to six weeks the specialist team, whilst continuing to provide care, will transfer your package to the Domiciliary Care Bureau. They will then match your long-term needs with the most appropriate long-term provider (see care - alternative providers).
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The Domiciliary Home Care Service is available to people who live at home but need more help than they can get from their own family and friends. Our Social Care Assistants can provide a wide range of help that includes:
- Washing
- Dressing
- Getting up or going to bed
- Preparing meals
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Support with medication tasks
- Essential domestic tasks
- Helping to manage money and pay bills
- Personal care
- Helping with child care
Our staff also understand specialist diets and work closely with District Nurses and GPs.
For further information on medication tasks please download our Medication-Management Procedure.
See also: Laundry Service
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The amount of home care that is provided will depend on a person’s assessed needs and circumstances. Our staff work along side family and friends to provide the required level of support.
As a person’s needs change, the amount of Domiciliary Home Care provision will be reviewed accordingly. This could mean more care if extra help is needed, or less care if someone can manage without as much. A Social Care Manager visits each person regularly to ensure that services continue to meet their needs and to discuss the standards of the service.
Each person receiving Domiciliary Home Care will receive a letter which shows the days and times to expect the Social Care Assistant and the name of the Social Care Manager responsible for the services.
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Some people receive Domiciliary Home Care free of charge. Others have to pay for it. It all depends on the person’s financial circumstances.
Information about charges will be provided when an assessment is carried out. However, if you wish to see a list of the charges, you can: Non-Residential Care Charges April 2009.
Where a person has to pay, they will be told in writing how much the charge is. They will also be given the choice of how to pay. We encourage people to use the Direct Debit option as their first choice, but their are other options available, all of which will be explained to you.
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We aim to provide a high standard of care, which is flexible to cater for individual needs. We expect all of our staff to be courteous and helpful and, at all times, they should:
- Be reliable and on time
- Have clear identification which includes wearing the recognisable Home Care uniform
- Treat everyone equally, and with respect and dignity
- Respect a person’s right to privacy and be discreet about their personal affairs
- Help everyone to express their wishes and make choices for themselves
- Acknowledge people’s personal beliefs, religion, culture, etc., and be able to communicate in the language of the person using the services, where necessary
Our Domiciliary Home Care staff are carefully checked before we employ them. In order to provide quality services, they receive a thorough induction and a high standard of training when they start work with us. They are also given many opportunities to update their skills and knowledge through further specialist training.
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We want people to get the best possible service from us. However, we recognise that sometimes things can go wrong. But we always try to put things right and any comments, suggestions or constructive criticism is always welcome.
Anyone who is dissatisfied with any aspect of our home care service should contact their Social Care Manager or the relevant independent provider. Alternatively, we have a formal Complaints Procedure.
The Care Quality Commission (CQC) is the independent inspectorate of all social care to ensure that the service continues to provide a good quality service.
CSCI inspected Leicester City's Home Care Service in 2005. You can read their inspection reports using the links below:
You can Visit the Care Quality Commission website using this link
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Our main office:
Leicester City Adults and Housing Department
1 Grey Friars, Leicester, LE1 5PH
Telephone: 0116 252 7004
Minicom: 0116 251 8040
Email: customer.services@leicester.gov.uk
Online: Complete an online enquiry form
Alternatively, if you need help following a discharge from hospital, please contact the relevant hospital social work team:
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