Contact us

We support adults and older people who are in need of personal care services. This may be because of frailty, disability, mental distress or illness.

We aim to help people to live independently in their local communities, with relatives or friends, for as long as they want to, or are able to. 

When you contact us, we will discuss with you, your family and people who help you what can be done for you, what the best option will be for you and whether there will be any charges involved.

• Main contact details

• Who to contact if you are in hospital

• Who to contact if you are deaf or hearing impaired

• Independent advice

• Useful websites

To find out if we can help, please contact us. 

Main contact details

Duty and Assessment team 

Adults Social Care Services  
1 Grey Friars
Leicester, LE1 5PH

Telephone:  0116 252 7004

Minicom/TextBox:  0116 252 7011 
Out of hours emergencies: 0116 255 1606 

Email: customer.services@leicester.gov.uk

The office is open: Monday - Friday 9am-4pm 

An interpretation service is available to help people whose first language is not English.

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Who to contact if you are in hospital

If you are a patient in hospital, then ask to speak to the social work staff there or to the hospital staff (please see the contact details below):

• Leicester Royal Infirmary Hospital Social Work Team - 0116 258 5141

• Leicester General Hospital Social Work Team - 0116 258 5141

• Glenfield Hospital Social Work Team - 0116 256 3605

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Who to contact if you are deaf or hearing impaired

Please note that people with a hearing loss may also contact Action Deafness, which provides services on our behalf:

Action Deafness 

135 Welford Road
Leicester, LE2 6BE 

Telephone: 0116 257 4800 
Fax:  0116 257 4850 

We will arrange for someone to represent, support or speak to you, if this will help. Our interpreter service is available to people whose first language is not English.

We will discuss with you, your family and people who help you what can be done for you, what the best option will be for you and whether there will be any charges involved.

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Independent advice

Independent advice may be helpful when discussing any suggestions, recommendations or decisions given to you and/or those who look after you.

People who can help you by giving independent advice are:

• Solicitors
  
• Voluntary and charitable agencies (like Age Concern)
  
• Advocacy agencies  (like Fairdeal)

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Useful websites

• Action Deafness - local organisation providing services to anyone with any kind of hearing loss.
  

• Age UK - national organisation offering advice, information and services for older people.
  

• Age Concern Leicester - offering advice, information and services for older people in Leicester, Leicestershire and Rutland.

• British Red Cross - provides a number of services to offer support and advice to elderly people.

• Alzheimer’s Society - the UK’s leading care and research charity for people with dementia, their families and carers.

• Cancer Research UK - the UK's leading charity dedicated to cancer research.

• CLASP (Carers of Leicestershire Action and Support Project) - advice, information and services for carers of all ages.

• DirectGov - information for the over 50's from the central government website.

• Leicestershire AIDS Support Services - independent voluntary organisation providing a range of services for people affected by HIV/AIDS.

• Leicestershire CareOnLine - website with access to care information in Leicestershire.

• Leicestershire Centre for Integrated Living - empowering disabled people.

• Mosaic: shaping disability services - providing services for mainly physically disabled people and their carers.

• Vista - Royal Leicestershire, Rutland and Wycliffe Society for the Blind - advice, information and services for people who are visually impaired.

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