Passenger And Transport Services (PATS) aims to provide top quality transport for the thousands of passengers who use us every day.
When we receive any complaints about the service, we try to put them right as quickly as possible and we work to the City Council's corporate complaint procedure.
If you would like to complain or have cause to raise any concerns with us about the service, then we would like to hear from you.
Please write to:
The Service Manager
Passenger & Transport Services
37-39 Sulgrave Rd
LEICESTER
LE5 0LH
Please do not use this address to comment or complain about public bus services provided by companies such as ARRIVA or First etc.
