Senior Citizens Concessionary Travel

Who is eligible?

Women of state pension age and men of the same age as women of state pension age and are living in Leicester. For more detail download the table of dates of eligibility at the bottom of this page.

If you have a disabled person's concession you cannot have a senior citizen’s pass as well. However, the disabled persons' passes have greater validity, so if you are a senior citizen with a disability, it is more advantageous to apply for a disabled person's pass.

What benefits will the pass give me?

The pass can be used for free or reduced rates of travel, on buses and trains in Leicestershire and into neighbouring counties and on local buses throughout England.

What services can they be used on?

Buses

The pass can be used for free travel on buses in Leicester and on local buses throughout England, between 9.30 am and 11.00 pm on Mondays to Fridays and all day on Saturdays, Sundays and bank holidays. Additionally, the pass will entitle you to half fare bus travel before 9.30 am and free bus travel between 11pm and midnight on Mondays to Fridays, if the journey starts in Leicester.

Trains

The pass entitles you to half fare travel on local trains, on journeys from Leicester Station as far as Derby, Nottingham, Peterborough, Kettering or Nuneaton and back.

What services is the pass not valid on?

The pass is not valid on:

•  bus services in Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands.

• National Express and similar long distance coach services.

• tram services or the London Underground. 

What does half-fare mean?

Half of a on standard single or return fare.

How long are the passes valid for?

Passes will be dated to expire 5 years after the issue date. You will be advised of how to renew your pass nearer the time.

Is there a charge for the concession?

There is no charge for concessions.

How do I apply?

The application form can be obtained in any of the following ways:

• Download the application form at the bottom of this page

• In person collect an application form from one of the Leicester City Council Customer Service Centres. If you are eligible and take the correct documentation a National Travel Pass can be issued that day.

• By phone contact Leicester City Council Customer Service on 0116 252 7000 or for Minicom 0116 252 7011

•  Email Customer Services at:customer.services@leicester.gov.uk

•  Post a request to: Senior Citizens' Travel Scheme, Customer Services, New Walk Centre, Welford Place, Leicester, LE1 6ZG.

Note: If you require help completing your form Customer Service staff will be happy to help.

When you have completed the form, you will need to provide the following:

• proof of entitlement by age ;an official document showing your date of birth (photocopies are accepted).

• a passport sized photo. All Customer Service Centres have digital cameras attached to their computers.

  Note:  If you wish to provide your own photograph it should be recent and clear. It may be either from a booth or ordinary photographs which we can cut to size; with your name on the back.   

Checklist.

Before submitting the application, have you:

• Completed sections 1, and 2 of the form?

• Remembered to enter your post code?

• Signed and dated the declaration in section 3?

• Enclosed your proof of entitlement?

• Enclosed a recent passport-sized photograph with your name on the back?

• Completed the ethnic origin questionnaire?

Returning Your Completed Form.

Take the form to a Customer Service Centre.

Or

Send your application to:
Senior Citizens' Travel Scheme
Customer Services

New Walk Centre

Welford Place

Leicester
LE1 6ZG
Your proof of entitlement will be returned to you with your pass.

Please allow up to 28 days for issue. Please note the date you posted your application. If you have not received your pass within 28 days please contact the Customer Service Centre on 0116 252 7000

How do I renew my pass?

If your pass is due to expire (your pass will have an expiry date on it) or your circumstances have changed either visit or contact one of the Customer Service Centres.

If your pass has become worn or damaged take it to Leicester City Council Customer Services where a replacement pass will be issued while you wait. Or write to:
Senior Citizens' Travel Scheme

Customer Services

New Walk Centre

Welford Place

Leicester
LE1 6ZG

enclosing your worn or damaged pass.

See: Concessionary Travel Renewals

What if I lose my pass?

Visit one of the Customer Service Centres or call 0116 252 7000

See: Lost or stolen current passes

 Any questions or problems?

• Write to:
  Senior Citizens' Travel Scheme
  

  Customer Services

   

  New Walk Centre

   

  Welford Place

   

  Leicester
  LE1 6ZG
  

   

  Large print leaflets are available on request.

   

   

   

• Visit:

  Customer Service Centre 

     B Block, New Walk Centre

     Welford Place, Leicester

• Phone:

  Customer Services Centre

     0116 2527000 or for Minicom 0116 2527011

Please note:  The City Council is under a duty to protect the public funds it administers, and to this end may use the information you provide on the application form for the prevention and detection of fraud.  It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. 

If you require further information, please see the City Council’s Data Matching web site page. 

For information on bus services phone 'Traveline' on 0871 200 22 33.