Pest control

We are currently only providing a free service for the treatment of rats inside and outside. This service is free for tenants and private residents. For businesses and landlords, a charge of £66 per hour applies.

Further information

Current situation

Due to unforeseen circumstances, from Monday 3 October, we will only be providing treatment for rats inside and rats outside until further notice. Treatments for rats are free except requests from businesses and landlords when charges of £66 per hour apply.

Any service requests we have received before the 3 October will be responded to. Alternative providers can be found in Yellow pages, local press and the internet. We do apologise for any inconvenience caused.

We are currently experiencing a high demand for pest control services. Please be aware that our response times indicate the date by which we will contact you, not necessarily when work starts. 

We will contact customers by post or email and ask them to contact us to arrange a convenient date and time for a pest control technician to visit. Response times for rats outside is between 5-10 days.

For reports of rats inside properties, we will still try to contact customers directly, either by telephone or call at the property. A 'not in card' will be left at the property if the technician has not been able to contact you.

Pests we treat

  • Rats (inside and out)

Unidentified pests

Unfortunately we are no longer able to provide an insect identification service.

Pests we do not treat

We do not offer services for the following pests but can provide advice to discourage and remove them from your property:

  • Ants - to discourage ants: seal all sugary and sweet foods in closed containers, clean up food spills from the floor and seal entry points and gaps where they may be nesting.
  • Bats - bats and their roosts are fully protected under national and international legislation. It is illegal to kill, injure or disturb bats, to obstruct access to bat roosts, and to damage or disturb bat roosts.
  • Bees - masonry bees may be nesting in holes in old walls, repoint the wall to address the problem
  • Foxes - to discourage foxes entering your garden secure all rubbish in a tight, sealed bin, block holes which give access into the garden with wire mesh and refrain from feeding birds unless the food is placed in a 'fox-proof' bird table.
  • Pigeons - pigeon feeding is an antisocial and unhygienic practice which encourages them to gather in large numbers. Food left out for pigeons often attracts rats. Please refrain from feeding pigeons in the city.
  • Squirrels (in private properties) - block holes which give access to roof spaces with mesh will discourage squirrels from entry into your property. Baiting and trapping squirrels in cages is the usual method to remove squirrels.

How to report a pest problem

If you live in a domestic property and know the details of your pest problem you can apply for treatment online by using the quick link at the top of this page. Alternative if you want more advice you can contact Customer Services directly. Once you have submitted your request we will contact you to make an appointment for the treatment within five working days, except for rats indoors which will be responded to within 24 hours.

For commercial treatments call us on 0116 454 1001 for more information.

Contact us

0116 454 1001