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Wheelchair accessible vehicles

All of the vehicles that we license as hackney carriages are wheelchair accessible, and some of our licensed private hire vehicles are wheelchair accessible.

The driver of a vehicle on the published list has certain legal duties under the Equality Act 2010. These are:

  1. to carry the passenger while in the wheelchair;
  2. not to make any additional charge for doing so;
  3. if the passenger chooses to sit in a passenger seat, to carry the wheelchair;
  4. to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort;
  5. to give the passenger such mobility assistance as is reasonably required.

However, any named driver may apply for a medical exemption if there is a genuine medical reason that prevents them from assisting wheelchair passengers. Drivers must make a formal application to the Licensing section for an exemption, which will need to be verified by a medical practitioner.