In this section
  • Contact us
  • Christmas and new year opening times and service changes
Share this page

Christmas and new year opening times and service changes

Town Hall Square decorated Christmas 2015

Information about changes to our opening times and services over the Christmas and new year period.

Further information

Customer service centres

The Christmas and New Year opening times for our customer service centre/phone lines are as follows:

Dates Customer service centre/phone lines opening times
Monday 24 December 2018 Customer service centre/phone line: Closed
Tuesday 25 December 2018 Customer service centre/phone line: Closed
Wednesday 26 December 2018 Customer service centre/phone line: Closed
Thursday 27 December 2018 Customer service centre: 8.30am - 5pm
Customer service line: 8am - 5pm
Friday 28 December 2018 Customer service centre: 8.30am - 4pm
Customer service line: 8am - 4.30pm
Monday 31 December 2018 Customer service centre: 8.30am - 5pm
Customer service line: 8am - 5pm
Tuesday 1 January 2019 Customer service centre: Closed
Customer service line: Closed
Wednesday 2 January 2019 Normal hours resume

Waste and recycling collections

All waste and recycling collections in Leicester, will take place one day later than the usual collection day during the week commencing Monday 24 December 2018. Collection days will be back to normal from Wednesday 2 January 2019. Please ensure your bin and orange bags are presented by 7am on collection day.

Normal collection day Collection day changed to
Tuesday 25 December 2018 Monday 24 December
Wednesday 26 December 2018 Thursday 27 December
Thursday 27 December 2018 Friday 28 December
Friday 28 December 2018 Saturday 29 December
Tuesday 1 January 2019 Monday 31 December
Wednesday 2 January 2019 Normal collections resume

Recycling centres

Gypsum Close and Freemen’s Common Recycling Centres will close at the earlier time of 2pm on 24 and 31 December. It will also be closed on the 25, 26 December 2018 and 1 January 2019. 

Full details on our trade waste facility can be found on our Trade waste page.

For changes to clinical waste collections, please see our Clinical waste page.

Libraries and community centres

The Christmas and New Year opening times for our libraries and community centres are available on the libraries and community centres section.

Housing offices

Opening hours for our housing offices are available on the housing contact page.