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Complaints about councillors

If you think a councillor or the City Mayor has breached the code, you can complain to our Monitoring Officer.

How to make a complaint

You can:

  • complete our online form
  • fill out the form which is attached at the bottom of this page
  • Apply in writing to: The Monitoring Officer, Legal Services Division, Leicester City Council, City Hall, 115 Charles Street, Leicester, LE1 1FZ. 
  • send an email of your complaint to:

How your complaint will be dealt with

We have agreed a procedure for dealing with complaints, called Arrangements for dealing with standards complaints. A full copy of this is attached at the bottom of this page and will give you further information of the process involved.

Complaints that the Monitoring Officer cannot deal with

  • council employees
  • behaviour that took place before the person was a councillor
  • the way the Council conducts or records its meetings
  • actions or decisions taken by the council - this may be a matter for the Local Government and Social Care Ombudsman.

I want to complain about council services or officers

If you have a complaint about our services or officers, then you should use our complaints procedure. To find out more about the complaints procedure you can:

Call us on: 0116 454 1000
Visit our section on: Comments, compliments and complaints

Further information

For further information about making a complaint about a Leicester city councillor, or to obtain records of previous decisions made by the Standards Committee use the contact details below to get in touch:

Call us on: 0116 454 6350
Email us:

Anonymous complaints

Anonymous complaints will not be accepted because of the difficulties they cause with investigation.

Code of Conduct

All councillors and the City Mayor follow a Code of Conduct. Please note that the Code of Conduct applies when councillors are on council business or otherwise in their capacity as a member of council. It will not apply to councillors' conduct of their private lives.